claims management News

How AI Can Reshape Claims Management

How can artificial intelligence change property and casualty insurance claim processing? Two industry experts answered that question from a few angles during Carrier Management’s annual InsurTech Summit. Frank Giaoui, founder and CEO of Optimalex Solutions, and Shane Riedman, general manager …

Markets/Coverages: Swiss Re, Insurtech Benekiva Partner to Offer L&H Claims Solution

Swiss Re Reinsurance Solutions has formed a strategic partnership with Benekiva to offer an end-to-end digital claims management solution. The solution combines Benekiva’s state-of-the-art claims administration system with Swiss Re’s Claims Automated Rules Engine and risk management expertise. The partnership …

Sedgwick Acquires Appraisal Service in Mississippi

Sedgwick, the global benefits, risk management and claims management firm, has acquired Appraisal Service of Mississippi Inc., an auto and property valuation firm. The move further expands Sedgwick’s presence in auto and property claims, the company said in a news …

Nuclear Verdicts – A Case for the Insights That Technology Can Provide

Nuclear verdicts are a hot topic of discussion across our industry. This is no longer some other claims organization’s problem or an issue only arising in transportation-related claims. Claims leaders are acknowledging the risk these verdicts pose to their business …

Top 10 Reasons P/C Insurers Run Afoul of Regulators’ Market Conduct Exams

Claims errors continue to be the most frequent reason that property/casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a report by Wolters Kluwer Compliance Solutions. Kathy Donovan, lead researcher for …

Sedgwick Acquires Portuguese Loss Adjusting and Claims Management Firm

Sedgwick, a global provider of technology-enabled risk, benefits and integrated business solutions, has acquired Perigest, a loss adjusting and claims management company in Portugal. “The transaction represents an important step for Sedgwick as a market leader in Spain and Portugal …

Sedgwick Taps Manning from Crawford as Head of Client Services, International Division

Sedgwick, the global provider of risk, benefits and integrated business solutions, announced the appointment of Wayne Manning as head of client services for its international division. With more than 25 years’ experience in insurance, claims and relationship management, Manning joins …

Why First Notice of Loss Is Key to Customer Satisfaction: Viewpoint

What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. …

Chubb Appoints Barziza to Lead North American Property Claims

Chubb has appointed Tim Barziza as head of its North American Property Claims. In this role, Barziza will be responsible for leading the technical and administrative operations of the Property Claim Service, including the recovery and the special investigations units …

Chubb Hires Everest’s Watt to Lead North America Claims

Chubb has appointed Megan Watt, as executive vice president, head of North America Claims. In this role, she will lead all aspects of Chubb North America claims management, service and administration for the commercial and personal insurance businesses. Watt has …