CSRs News

Maggie Tirschman, account manager at Wisconsin-based M3 Insurance, has been named the 2012 National Outstanding CSR of the Year by The National Alliance for Insurance Education & Research. To qualify for this national honor, Tirschman submitted an essay on the …

At a time when many insurance carriers are centralizing their underwriting models and interacting more through technology, a recent survey has found that agency small commercial customer service representatives and account managers still find direct access to local underwriters critical …