customer privacy News

Suit: ADT Employee Spied on Texas Customers Via Home Security Systems

Two federal class-action lawsuits have been filed against ADT, one of the largest security companies in the country, alleging that an employee spied on customers and children in Texas over a seven-year period through their home security cameras. The lawsuits, …

Bluetooth Toothbrushes, Telematics, Fitbits and Data Tracking Acceptance

Twice a day, Scott Ozawa’s Bluetooth-enabled toothbrush tells his dental insurer if he brushed for a full two minutes. In return, the 41-year-old software engineer gets free brush heads and the employer which bought his insurance gets premium discounts. The …

Tech Firms Collecting Data: How Much Do Consumers Know or Care?

Nearly every technology startup wants the same thing: more data. But in the rush to collect all manner of information about customers, tensions are rising in Silicon Valley over whether such practices amount to a form of surveillance that customers …

How to Help Insureds Manage Customer Privacy Risk

Insurance carriers and agents have come to learn that increased data can lead to greater risk for insureds, and they are increasingly advising businesses to disclose data collection practices while seeking to gain insurance coverage, according to David Garrett, president …