Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers. According to the 11th annual JD Power 2023 U.S. Small Commercial Insurance Study, overall customer satisfaction has reached an all-time …
Insurance carriers and agents may want to pay more attention to small business insurance customers, especially those with commercial auto and workers’ compensation policies. They’re feeling neglected. According to the J.D. Power 2021 U.S. Small Commercial Insurance Study a lack …
In the digital age, service center operations, including call centers and help desks, are increasingly important to organizations for interacting with their customers. Companies are looking for ways to manage service centers more efficiently — including routing calls to appropriate …
Almost half (48%) of business insurance buyers say their trust in insurance has increased since the start of the pandemic, but only 54% believe that insurance is meeting their businesses’ challenges very well. A new report from specialty insurer Beazley …
During the COVID-19 pandemic, auto insurers have returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn’t make consumers any happier, if they even knew about it at …
What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. …
Between the devastating wildfires in California and the destructive forces of Hurricanes Florence and Michael on the East Coast earlier this fall, the property/casualty insurance market has been put to the test this season. The challenge has been greater for …
Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’ investments in improved digital channels and bundled products that combine are paying off the highest levels of customer satisfaction in …
Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price. However, there is one up-and-coming affluent consumer group — the Gen Y generation or those ages 22 to 39— …
No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers, according to the recently released J.D. Power 2016 …
