The reason independent agencies struggle to attract customer service representatives (CSRs) is that agencies just do not pay them enough. Instead,agencies overpay their producers. Consultant Virginia Bates thought she would be jeered after expressing this opinion at a recent meeting …
idNET, dba Afni Insurance Services has launched a customer service intranet for its CSR24 customers. The intranet creates 24/7 access to valuable materials, content and documentation, as well as provides powerful communication tools to enhance the CSR24 user experience. On …
To enhance its service capabilities, The PMA Insurance Group has relocated its 180-employee Allentown, Pennsylvania-based Customer Service Center to enhanced facilities in Allentown. The PMA Customer Service Center is now located at 6990 Snowdrift Road, Building A, Suite 100. According …
LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA) have partnered to offer a new property-casualty concentration in LOMA’s Associate, Customer Service (ACS) professional designation program. Customer service professionals in P/C insurance can take advantage of LOMA’s course, …
What is customer service? Customer service in an insurance agency is made up of four specific functions: Processing, Professional Advice, Production and Positive Communications. Processing For most CSRs in an agency, processing has become customer service. When I ask CSRs, …
What is customer service? Customer service in an insurance agency is made up of four specific functions: Processing, Professional Advice, Production and Positive Communications. Processing For most CSRs in an agency, processing has become customer service. When I ask CSRs, …
Automotive insurance premiums show no sign of leveling off as rates increased an average of 13 percent since 2002, according to the J.D. Power and Associates 2003 National Auto Insurance Study(SM). Despite increasing costs, customer satisfaction with auto insurance providers …
SupportSoft Inc. announced that Assurant Group has purchased the Company’s software to support customers benefiting from Assurant’s extended service contracts. Assurant is a global provider of risk management programs, including extended service contracts for consumer electronics and appliances. Assurant services …
Dewinda A. Ford of the Bramlett Agency Inc., in Ardmore, Okla., was named the 2003 National Outstanding CSR of the Year by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC). She was …
Getting a foot in the door of the insurance industry is the first challenge to a newcomer, but when compared to the challenge of figuring out the ABC’s of insurance, it is a small feat. There are so many ins …
