Customer Service News

NAIER Announces CSR Award Winners

The National Alliance for Insurance Education & Research announced the selection of the state winners of the 2003 Outstanding CSR of the Year Award. The award originated in 1991 to recognize the contributions of outstanding customer service representatives within the …

Brown Named Outstanding N.C. CSR of the Year

The Independent Insurance Agents of North Carolina (IIANC) announced that Tracy Brown was named Outstanding CSR of the Year for the state of North Carolina by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance …

IIAO Congratulates CSR of the Year Nominees

The Education Committee of the Independent Insurance Agents of Oklahoma announced the nominees for its CSR of the Year Award. Extending its congratulations to the nominees, the IIAO said all of the outstanding CSRs were nominated by their peers for …

A Good CSR is Hard to Find

It’s no secret that these days CSRs oftentimes are in contact with clients far more than an agent or producer is, and therefore, are crucial to the agency’s success. The role of the CSRs has evolved over the past couple …

A Good CSR is Hard to Find

It’s no secret that these days CSRs oftentimes are in contact with clients far more than an agent or producer is, and therefore, are crucial to the agency’s success. The role of the CSRs has evolved over the past couple …

PIA National Names Tompkins CSR of the Year

Kimberly Tompkins was named the recipient of the PIA National 2003 Customer Service Representative (CSR) of the Year award during a luncheon recently in Arlington, Va. The inaugural PIA National CSR of the Year Award was sponsored by Zurich North …

PIA NAT’L, ZURICH NA NOTE NATIONAL CSR OF THE YEAR AWARD

The National Association of Professional Insurance Agents (PIA National) is joining with Zurich North America Small Business to honor an outstanding customer service representative (CSR) who works for a member of the association. Zurich North America Small Business will sponsor …

Fireman’s Fund Expands Dallas Customer Service Ctr.

Fireman’s Fund Insurance Company announced it will add 34 new positions to its existing national Customer Service Center on Bryan Street in downtown Dallas. The current staff of 98 primarily handles premium processing, billing and customer service for the Company’s …

PIA National, Zurich North America Small Business Note National CSR of the Year Award

The National Association of Professional Insurance Agents (PIA National) is joining with Zurich North America Small Business to honor an outstanding customer service representative (CSR) who works for a member of the association. Zurich North America Small Business will sponsor …

AFLAC Opens Customer Service Center in Omaha

AFLAC officially opened its new 20,000-square-foot customer service center in Omaha on Thursday. It will begin taking calls and servicing customers later this year. Within the next two years, AFLAC plans to employ approximately 100 people at the new facility, …