Suellyn Boastick of the Lewis Insurance Store Inc., in Champaign, Illinois, has just been awarded the most prestigious honor available to insurance customer service representatives – the 2002 National Outstanding CSR of the Year Award. The Society of Certified Insurance …
The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC), both headquartered in Austin, have selected the state winners of the 2002 Outstanding CSR of the Year Award. Donna L. Walker of Westwood Insurance …
The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC), both headquartered in Austin, have selected the state winners of the 2002 Outstanding CSR of the Year Award. Tammy Crider captured the honor in …
The Alabama Department of Insurance will begin setting up temporary offices for its customer service division in various locations across the state in an effort to educate consumers about services available through that division. The tour is due to begin …
The Professional Insurance Agents Associations of New York, New Jersey and Connecticut announced that they have selected candidates for the National Customer Service Representative of the Year Award, organized by the Society of Certified Insurance Representatives (CISR). The PIANY’s candidate …
Like millions of Americans, I’ve had the privilege of having a fulfilling, lucrative career in the insurance industry—one which, like many other individuals, I landed into by chance. Yet it’s still very difficult for me to accept how many bright …
Like millions of Americans, I’ve had the privilege of having a fulfilling, lucrative career in the insurance industry—one which, like many other individuals, I landed into by chance. Yet it’s still very difficult for me to accept how many bright …
When asked to list the major strengths of their agency, most owners usually include the agency’s quality of service to the client. In the typical agency, the customer service representative is the foundation of good service. Logically, one can say …
In the continuing quest for great customer service, I offer the following excerpt from a newsletter published by Jack Fries of Fries & Fries Consulting. Recently I received a renewal billing on my BOP which included four surprising things: 1) …
According to the results of a recent study, property/casualty insurers are no longer using the Internet to simply provide information to customers and prospective policyholders, they are using the web to offer clients and prospects a variety of value-added services. …
