A new site, created by Agency Ideas newsletter, is dedicated to advancing the art and science of the cross-sale. The site maintains two password-protected areas, the first for everyone in the agency, including CSRs and producers. This central section contains …
A new site, created by Agency Ideas, is dedicated to advancing the art and science of the cross-sale. The site maintains two password-protected areas, the first for everyone in the agency, including CSRs and producers. This central section contains imaginative …
The Academy of Producer Insurance Studies has published a new study on customer service representatives, The CSR Profile: Facing Challenges in Customer Service. Based on the survey results of over 1,000 CSRs, it updates information from The Academy’s 1995 study …
After testing the waters last year with its first annual California Auto Insurance Satisfaction Study, J.D. Power & Associates decided to take to the road and make this year’s survey national in scope. “Last year’s California study accomplished our objective,” …
Automotive insurance policyholders report relatively high satisfaction with their current auto insurance carrier, according to the inaugural J.D. Power and Associates National Auto Insurance Customer Satisfaction StudySM released Monday. Amica Mutual ranks highest in the study, followed by Erie Insurance …
The Society of Certified Insurance Service Representatives and the Society of Certified Insurance Counselors have announced the selection of the state winners of the 2000 Outstanding CSR of the Year Award. The award originated in 1991 to recognize the contributions …
