The National Alliance for Insurance Education & Research has announced the winners of this year’s National Outstanding Customer Service Representative (CSR) of the Year. Candidates for this award are all insurance customer service representatives, or have primary responsibility for insurance …
Assurant Specialty Property, a provider of insurance services, said this week it is hiring as many as 100 new employees at its customer service centers in Gwinnett County, Georgia. The company is hiring part-time and full-time customer service representatives, as …
Insurance technology company Applied Systems has acquired Artizan Internet Services, a provider of Web-based and outsourced customer service and claims technology for property/casualty insurance agencies wanting to offer 24 hours a day/7 day a week services. Among the software products …
Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center Certification Program. The Call Center Certification Program distinction acknowledges a strong …
Let’s not blame CSRs for insurance fraud. Press ‘1’ if you think that is unfair. Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance …
Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …
Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …
Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …
Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …
Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …
