Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the insurance industry, including being …
Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of …
The Independent Insurance Agents & Brokers of America has presented Patricia A Daniel of Extraco Banks N.A., dba Extraco Insurance with its National Accredited Customer Service Representative of the Year award. Based in Waco, Texas, Daniel was awarded the 2009 …
The National Alliance for Insurance Education & Research has announced that Kami Ishikawa, of Lapre Scali & Co. in Scottsdale, Ariz., is the 2010 Outstanding CSR of the Year recipient for the state of Arizona. To qualify for the state …
The Independent Insurance Agents of Texas (IIAT) honored Stacey Boldt, assistant branch manager with Town & Country Insurance in Galveston, with the Accredited Customer Service Representative (ACSR) of the Year award at IIAT’s 113th Annual Conference and Trade Show on …
The Independent Insurance Agents and Brokers of Oregon (IIABO) is now accepting nominations for the 2010 Accredited Customer Service Representative of the Year award, which recognizes an employee for his or her contributions and commitment to the industry. The award …
The National Association of Professional Insurance Agents (PIA) named Timothy G. Russell of Sandy Hook, Conn., as the 2010 Professional Agent of the Year and Jennifer A. Tahaney of The Seltzer Group in Schuylkill Haven, Pa., as the 2010 PIA …
In general, auto insurance customers are more satisfied with the claims process in 2009, compared with 2008, according to a nationwide study conducted by J.D. Power and Associates. And for the second year in a row the study ranked Lansing, …
In general, auto insurance customers are more satisfied with the claims process in 2009, compared with 2008, according to a nationwide study conducted by J.D. Power and Associates. The 2009 Auto Claims Satisfaction Study found that while claimant expectations and …
