Overall customer satisfaction with auto insurance companies is up significantly in 2009. But the gap between agency writers and direct writers may be coming closer to a “photo finish,” says the author of a new study by J.D. Power and …
Ronie Foronda, account manager for Finance Insurance Ltd., in Honolulu, Hawaii, has been awarded the 2009 National Outstanding CSR of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected …
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Cos. in Houston, should know: She’s won a string of awards during her 25-plus years in the insurance industry, the most …
The National Alliance for Insurance Education & Research has named the state award winners who will compete for the national Outstanding Customer Service Representative of the Year for 2009. Each year, a group of exceptional insurance professionals are chosen by …
Poor customer service is making headlines these days, and to some extent, it’s no wonder. Many companies facing economic pressures have been forced to layoff staff or reduce hours. And remaining employees are forced to pickup the slack, doing more …
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the insurance industry, the most …
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the insurance industry, the most …
The Key May Be Finding the Right CSC Partner In today’s soft market, transforming your agency to a sales culture is no longer optional. Like most agency principals, I know that quality service is critical to customer loyalty and business …
Too many customer service representatives (CSRs) have problematic issues when it comes to an essential element of their job. That element is the selling of insurance. Some consider this act to be overly difficult and, at times, demeaning. They refuse …
For the second time in the history of the award, two winners have been chosen to receive the “National Outstanding Customer Service Representative of the Year Award” from The National Alliance for Insurance Education & Research. The 2008 award went …
