State Farm and smaller Northwest insurers are among the best at taking care of customers after an accident. Some larger insurers — Progressive, Allstate, Safeco and Farmers Insurance — are among the worst. That was the finding of a survey …
State Farm and several smaller Northwest-based auto insurers continue to be among the best at taking care of their customers after an accident. And some of the other larger, best-known insurers –including Progressive, Allstate, Safeco and Farmers Insurance — are …
Barb Markwell was named the 2008 PIA National Customer Service Representative of the Year on March 1, 2008 during a ceremony in Arlington, Virginia. The award was presented by the National Association of Professional Insurance Agents (PIA) and was sponsored …
J.D. Powers’ study says the faster the service the happier the claimant The length of time it takes to repair damages on auto and homeowners insurance claims weighs heavily on customer satisfaction, according to the results of a recent study …
A recent study showed the length of time it takes to repair damages on auto and homeowners insurance claims weighs heavily on customer satisfaction. Multiple claims handlers on the same case irked customers as well. And failure to reimburse out …
Today’s top CSRs possess indispensable attributes, including good communication skills, trust, integrity, and more Agencies that offer their employees the option of working remotely achieve an advantage when it comes to attracting and retaining top-notch CSRs. Considering how their jobs …
Indiana Insurance recently honored its agencies’ customer service representatives (CSRs) for their dedication to assisting Indiana policyholders during the 1st annual Star Day held in Indianapolis. Julie Most, a CSR with Insurance Management in Marion, Ind., was awarded Indiana Insurance …
More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. This distinction acknowledges a strong commitment by American …
Peggy S. Lund, CIC, of R. J. Ahmann Cos. in Eden Prairie, Minn. was recently awarded the most prestigious honor available to an insurance customer service representative (CSR)—the 2007 National Outstanding CSR of the Year Award. The Society of Certified …
The insurance industry needs to improve its customer retention strategies, because a satisfied customer isn’t always a loyal one, according to the World Insurance Report, an international study of more than 10,000 insurance customers, insurers and distributors. The study, released …
