CSR selling doesn’t happen by decree. Principals can’t simply declare a sales quota and expect instant results. It is a long-term process getting customer service representatives involved in selling. Management must take some well thought out steps to motivate reps …
CSR selling doesn’t happen by decree. Principals can’t simply declare a sales quota and expect instant results. It is a long-term process getting customer service representatives involved in selling. Management must take some well thought out steps to motivate reps …
The insurance industry needs to improve its customer retention strategies, because a satisfied customer isn’t always a loyal one, according to the World Insurance Report, an international study of more than 10,000 insurance customers, insurers and distributors. The study, released …
U.S. has second-highest level of satisfaction 9 Calif. Commissioner Poizner sworn in Vows to keep office independent, nonpartisan 10 Calif. declares claims emergency Freezing temperatures create citrus losses 12 Biggest U.S. property cat losses were away from coasts Indiana, Missouri, …
Fort Dearborn Life Insurance Co., a subsidiary of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, today announced the appointment of Simon Camaj as director of customer service and support for the employee benefits business. “With a wealth …
Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according to the J.D. Power and Associates 2006 National Auto Insurance Study released today. The study identifies and tracks performance on …
Sharnel K. Hawkins, of Bratrud Middleton Insurance Inc., in Tacoma, Wash., has just been awarded the 2006 National Outstanding CSR of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) …
More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished Insurance Agency ProgramSM. This distinction acknowledges a strong commitment by American …
Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and some do not? Are great customer service skills developed only through years of experience? Or are they something that can …
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and some do not? Are great customer service skills developed only through years of experience? Or are they something that can …
