internal agency process improvement News

Agency producers are not spending enough of their time on the sales-related activities that they and their managers think they ideally should. Instead they are spending more time than they think they should on administration and client service, according to …

To boost their profitability, agencies make investments all the time in people and technology, as well as in other businesses through acquisitions. But Dan Epstein, CEO of ReSourcePro, says there is another often overlooked source of improved profitability buried in …