J.D. Power 2018 Insurance Shopping Study News

Auto Insurance Customer Loyalty Is Declining. Here’s Why.

Last year more than $6 billion in advertising was pumped into the marketplace to encourage consumers to shop and switch their auto insurance providers. Everywhere consumers look, they are being hit with insurance ads – television spots, blimps, even field-goal …

How Agent and Carrier Relationships Are Changing in a Customer-Centric World

Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and different ways to connect with their …