Progressive offered a rare look inside their strategic playbook in a recent second quarter earnings report. Describing the firm’s market share in key customer segments, the report highlighted one group as its most significant growth opportunity. They are called the …
Bundling home and auto insurance may have hit a roadblock as consumers have started to break up policies largely due to increases in auto insurance premiums, according to J.D. Power. Overall satisfaction and retention rates have been hurt by rising …
The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant J.D. Power, as labor shortages and supply snags continued to impact automakers. Major automakers have been struggling to deal with …
J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of record-high replacement costs, increased frequency and …
While car buyers say new vehicle technology is a leading reason they choose one vehicle over another, there are some tech features that they would just as soon do without. “New-vehicle prices are at an all-time high, partly as a …
Chubb Bolsters Leadership in its North America Commercial P/C Businesses Chubb has changed the leadership in its North America commercial property and casualty businesses with two new appointments, strengthening its primary and excess casualty and multinational field organizations as well …
The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience. Throughout 2021, just 40 percent of claimants interacted with an estimator via digital channels and only 47 percent made a …
Neglected no more. Independent agents are feeling the love from property/casualty insurance carriers—and the scores they are giving carriers are moving higher, J.D. Power reports. According to results of the J.D. Power 2021 U.S. Independent Agent Performance and Satisfaction Study, …
Insurance carriers and agents may want to pay more attention to small business insurance customers, especially those with commercial auto and workers’ compensation policies. They’re feeling neglected. According to the J.D. Power 2021 U.S. Small Commercial Insurance Study a lack …
During the COVID-19 pandemic, auto insurers have returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn’t make consumers any happier, if they even knew about it at …
