Operations News

2007: Climate Change Dominates Debate While Soft Market Hits Entire P/C Market

The debate over climate change captured the world’s attention, including the insurance industry’s, in 2007, while major hurricanes spared the United States’ coastline. The soft market took hold of virtually all segments of the insurance market and even buyers in …

Mass. Reports $4M Judgment Against Insurance Broker Wm. Gallagher

Massachusetts officials say they have won a $4 million judgment against a large Boston-based insurance broker over questionable compensation and reinsurance practices. Attorney General Martha Coakley’s office reported that it filed a complaint and a consent judgment against William Gallagher …

Flood Named Senior VP – Operations for Century Insurance Group

ProCentury Corporation, a specialty property and casualty insurance holding company based in Columbus, Ohio, announced that James P. Flood was elected senior vice president of Operations for the Century Insurance Group, which includes Century Surety Company and ProCentury Insurance Company. …

N.D. Workers’ Comp Agency to Use Own Judges in Benefit Appeals

North Dakota’s workers’ compensation agency has begun hiring its own hearing officers to referee benefit disputes, a move critics say could tilt decisions against employees who are injured on the job. The move shows Workforce Safety and Insurance values “fast, …

Study: Failure to Reimburse Expenses Impacts Customer Satisfaction

A recent study showed the length of time it takes to repair damages on auto and homeowners insurance claims weighs heavily on customer satisfaction. Multiple claims handlers on the same case irked customers as well. And failure to reimburse out …

Storm May Only Dent Oregon Economy, Damage Still Serious

The Pacific storm that toppled trees and cut off power for days along the northern Oregon coast earlier this month left serious damage in the three counties that bore its brunt but may only dent the statewide economy. “We’re always …

IBA West Offers Workers’ Comp Specialty Programs

IBA West Service Corp. and AmWINS Access have teamed to offer a specialty workers’ compensation program for IBA West member brokers and agents and their construction, trucking and security guard clients. Coverage is provided by “A”-rated carriers in California. There …

Correction: Texas Insurance Professionals Honored by Utica National

Editor’s Note: The original version of this story incorrectly identified Mark Solomon, Jr. as being associated with All Auto Insurance Agency Inc. in Richardson and a TIP Board member. Mark Solomon, Jr. is head of the E&O agency for Texas …

The Republic Group Names Maldonado New Mexico State Manager

Dallas-based The Republic Group has appointed Yvette Maldonado as New Mexico State Manager for its insurance companies. In her new role, Maldonado will have responsibility for growth of personal lines and commercial lines business in New Mexico as well as …

Study Questions Use of Personality Tests in Hiring Employees

For the past 15 years personality tests have been thought to be valid predictors of job performance. So much so that and many employers are now using them when selecting workers or making promotion decisions. But a group of industrial-organizational …