Operations News

Lloyd’s McGovern Works to Expand No. American Business; Part II

Sean McGovern now heads Lloyd’s operations in the U.S. and Canada – the first and third largest sources of business for its underwriters. Lloyd’s not only wants to hold on to that business, but also to increase it. “We’re in …

Last Chance: Participate in Insurance Journal’s Agency E&O Survey

Agents, there’s just one more day to participate in Insurance Journal’s Agency E&O Survey. The deadline to take the survey is Friday, Oct. 15. Don’t miss your chance to find out what’s been going on with insurance agents’ errors and …

Kilkenny Joins IIAT as Director of Agency Management Resources

The Independent Insurance Agents of Texas (IIAT) and its Trusted Choice agencies announce that Todd Kilkenny has joined the association as director of agency management resources. Kilkenny will be responsible for developing, implementing and managing strategic agency management initiatives and …

Agency E&O: What do YOU Know? Take IJ’s Survey Now

The deadline to complete Insurance Journal’s Agency E&O Survey is Friday, Oct. 15. Don’t miss your chance to find out what’s been going on with insurance agents’ errors and omissions insurance. IJ’s annual survey solicits the experiences and opinions of …

Competing Locally on the World Wide Web

SAN DIEGO – (October 5, 2010) – Unless you are a recent college graduate (or younger!) you undoubtedly remember life before the internet made its debut roughly 15 years ago. Statistics reflect the astonishing rate of its adoption in the …

Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy

Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …

Stronger Economic Times Add to Recruitment Challenges

People are a company’s greatest asset. Yet finding the right people is often challenging, particularly in the insurance industry. While the economic downturn put a hold on hiring for many firms, the seemingly steady recovery of the U.S. and Canadian …

Business Moves

Palmer Miller Nelson, Keystone Insurers Group Palmer Miller Nelson Insurance Agency Inc. (PMN) of Columbus, Ohio, has become Keystone Insurers Group’s 24th franchise partner in Ohio. In business since 1855, PMN was the first agency appointed by Ohio Farmers Insurance …

People

Preferred Professional Insurance Co., an Omaha, Neb.-based Catholic-owned medical liability insurance firm, announced that Lynnette Matza was appointed as PPIC’s next CEO effective Jan. 1, 2011. Matza will succeed T.J. McKivergan. Matza has been with the company since its inception …

5 Steps to Real-Time Performance Reviews of Employees

On the list of things that are done for all the wrong reasons in organizations, performance reviews would have to rank near the top. They end up being “check the boxes” exercises that have little influence on performance because they …