Operations News

Indiana Insurance Holds 1st Star Day Honoring Customer Service Reps

Indiana Insurance recently honored its agencies’ customer service representatives (CSRs) for their dedication to assisting Indiana policyholders during the 1st annual Star Day held in Indianapolis. Julie Most, a CSR with Insurance Management in Marion, Ind., was awarded Indiana Insurance …

Wells Fargo Names Baldwin COO of American E&S Operations

San Francisco-based Wells Fargo Insurance Services has promoted Paul Baldwin to the position of chief operating officer of its American E&S (AES) operations. In his new role, Baldwin will take an active role in strategic business development within American E&S, …

Eight major mistakes employers make when workers’ comp rates go down

Declining rates act as blinders for many employers. With lower prices it’s easy to shift focus away from injury management and cost containment to other more pressing business matters. Throughout much of the country, declining workers’ compensation rates are music …

Predictive Analytics 2.0

Maximizing the science and art of business analysis with the next wave of data It is difficult to overstate the strides in efficiency being made by the insurance industry as a result of the effectiveness of predictive modeling tools and …

By Marty Ellingsworth

The use of predictive analytics is truly enhancing speed and customer experience at the service delivery points in the value chain. Understanding behavioral patterns enables insurers to optimize their risk evaluation, enrollment, and claims operations, as well as service feedback. …

Judge throws out all federal antitrust charges against insurers, brokers

No evidence found to support charges of a global conspiracy among commercial brokers and insurers Finding the charges lack any factual support, a federal judge has dismissed a big antitrust conspiracy case that was lodged against large commercial insurance brokers …

News Currents

Judge throws out all federal antitrust charges against insurers, brokers No evidence found to support charges of a global conspiracy among commercial brokers and insurers Finding the charges lack any factual support, a federal judge has dismissed a big antitrust …

Eight major mistakes employers make when workers’ comp rates go down

Employers must view coverage more as a comprehensive risk management tool than necessity Throughout much of the country, declining workers’ compensation rates are music to employers’ ears. After all, that seems like long-awaited good news, particularly since workers’ compensation is …

Guy Carpenter finds Lloyd’s market at its ‘healthiest in 300 years’

Guy Carpenter & Co., Marsh’s reinsurance broker and risk management division, has released “The Lloyd’s Market in 2007,” its fifth annual review of Lloyd’s financial and operational performance. The finding are exceptionally good — overall Lloyd’s is probably in the …

Establish an authentic small business department

The small business insurance market has grown in importance to agencies and companies alike. Yet, despite the favorable attention given to this profitable arena, too many agencies still treat small business as they always have, as an indistinguishable part of …