Operations News

Lame Duck Romney Team Proceeds with Mass. Auto Changes

Massachusetts Insurance Commissioner Julianne Bowler said she intends to finish what she started three years ago in trying to refashion the state’s high risk auto insurance system, despite urgings by some that she leave the task for the administration of …

Bethany Mongold Joins Cavignac & Associates

Bethany Mongold has joined Cavignac & Associates as the director of first impressions. In her new position, Mongold will be responsible for making sure client visits run smoothly, answering client requests and questions in a timely manner, forwarding client calls …

Ohio Quadrant Insurance Managers’ E&O Program Marks 15 Anniversary

ProSLIP, the insurance wholesaler errors and omissions program is marking its 15th anniversary, according to the written release by Ohio-based Quadrant Insurance Managers. ProSLIP was designed to provide a superior choice for errors and omissions coverage for insurance wholesalers, managing …

Agency’s growth strategy driven by giving away profits to charities

Having bought insurance agencies for years when he was chief financial officer with the former Covenant Group, Joe Grochmal knew that finding an agency that would actually grow after the acquisition was next to impossible. “We used to describe them …

People and Places

Peter McMurtrie has joined Columbus, Ohio-based Grange Insurance in the new position of chief claims officer. The company said McMurtrie would focus on three main areas of operation: transactional excellence, best practices and technology. Before joining Grange Insurance, he was …

Flying solo now, former Zurich executive ‘gooses ‘ agents

A retired insurance industry executive turned turbo-charged motivational speaker told a group of independent insurance agents that they are the greediest people he has ever met. Ray Thomas, a former Zurich North America Small Business CEO, meant his remark as …

Rising tide of lawsuits–EPLI

The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly lawsuits. Any time an employee objects to a company employment practice that is perceived as unfair, an employment-related action may …

Ease of doing business can make the strategic ‘profit’ differential

Let’s start with three basic ideas about property/casualty insurance distributed through independent agents and brokers — a sector with more than $200 billion in written premium annually. 1) P/C insurance resembles a commodity, with few competitive differentiators. By and large, …

Comparing apples to apples, not oranges

Using benchmarking tools to assist in determining objective policy limits and deductibles Serious baseball fans were fascinated by Michael Lewis’ 2003 book titled “Moneyball” that advanced the theory that at least one prominent major league baseball team had utilized statistical …

High land costs are the Bay State’s biggest disadvantage

8 Insurance not to blame for high cost of business in Mass. Insurers label HUD’s allegations ‘misguided’ 8 Maine court allows suit over employee’s fatal crash Driver was returning from volunteer work 8 Delaware ups FAIR Plan coverage limits State …