Operations News

Sorry, Catbert! Study Shows Cutting Employee Incentives Hurts

Contrary to the nefarious plots of Catbert, the ‘evil director of human resources’ character depicted in the popular Dilbert comic strip, a study of nearly 20,000 organizations shows that employee incentives really are good for business. Data from 19,319 organizations …

Grant Joins SWBC as CEO of Property and Casualty Division

San Antonio, Texas-based Southwest Business Corporation (SWBC) announced that Nick Grant has joined SWBC as the chief executive officer of the Property and Casualty Division in their San Antonio office. As CEO of the Property and Casualty division, Grant is …

Customer Satisfaction Impacts Bottom Line, J.D. Powers Reports

Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according to the J.D. Power and Associates 2006 National Auto Insurance Study released today. The study identifies and tracks performance on …

Washington Agents-Brokers Host Annual Conference in Spokane

On Sept. 28-30, the Independent Insurance Agents & Brokers of Washington will hold its annual conference, entitled “Building Upon Success” at the Davenport Hotel in Spokane, Wash. Keynote speakers include Paula Reynolds, president and CEO of Safeco; David Treutel, Gulf …

Producer School to be Held in Sacramento in September

The Ultimate Producer School, provided by Agency Management Resource Group (AMRG) is offering its next school starting in September in Sacramento, Calif. The school combines technical coverage information, emphasizing commercial insurance, with sales training and business development planning. It also …

Marsh Given OK to Accept Contingent Pay When Serving as MGA

In a departure from their $850 million agreement prohibiting all contingent payments, New York officials have agreed to let Marsh & McLennan Cos. Inc. (MMC) accept contingent commissions from an insurer for which Marsh is operating as a managing general …

Ohio Grange Insurance Unveils New Email Tool for Agents

As part of its Ease of Doing Business (EODB) initiative, Columbus, Ohio-based Grange Insurance today unveiled GrangeWire Alerts to agents. This opt-in service is an extension of GrangeWire, an e-mail subscription service implemented earlier this year with more than 3,500 …

Reed Group Releases White Paper on Return to Work Guidelines

Reed Group Ltd., Westminster, Colo., has released a white paper on the productivity impact of its return to work guidelines, The Medical Disability Advisor, Fifth Edition, internet version. The research found significant performance differences in the categories of productivity, accuracy …

Businesses File First in Series of Lawsuits Against Competitors Hiring Undocumented Immigrants

Frustrated businesses took their fight against illegal immigration to a Los Angeles court Tuesday, filing the first in a series of lawsuits accusing competitors of hiring illegal workers to achieve an unfair advantage. Anti-illegal immigration groups said the lawsuits were …

Major League Baseball scores with workers’ comp cost reduction program

Workers’ compensation claims could foul up any company, and Major League Baseball is no exception. After recognizing that injured players were one of the biggest exposures for its baseball teams, MLB decided to create a league-wide insurance initiative to more …