The Progressive Group of Insurance Companies has opened its second service center in the Phoenix area that is designed to reduce drivers’ time spent dealing with accident repairs. At the service center, the company will offer drivers the choice of …
Navigators Pro, a division of Navigators Management Company, now offers its employment practices liability policyholders with access to an online employee training tool for Title VII compliance and other employment practice laws. The online employee training and risk management web-based …
St. Paul Travelers launched “Quick Quote,” an online rating tool that provides quoting and binding capabilities for standalone equipment breakdown insurance. It provides new business equipment breakdown coverage quotes for small-to-medium-sized enterprises having fewer than 10 locations and individual location …
Nearly five years ago, a group of program specialists gathered in Tempe, Ariz., for the first summit meeting of a budding industry organization called the Target Markets Program Administrators Association. The brainchild of Glenn Clark, owner and president of Wilmington, …
As individuals, the easiest way to see how well you are performing is to compare yourself to others. We all do it from time to time. Likewise, with businesses, comparisons are a very useful tool to check performance. The key …
The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly lawsuits. Any time an employee objects to a company employment practice that is perceived as unfair, an employment-related action may …
Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and some do not? Are great customer service skills developed only through years of experience? Or are they something that can …
The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly lawsuits. Any time an employee objects to a company employment practice that is perceived as unfair, an employment-related action may …
It was interesting to hear both sides of the Citizens Property Insurance Corp. story, including concerns voiced by independent agents, when Citizens officials held impromptu afternoon briefings and question and answer sessions during the Florida Association of Insurance Agent’s Conference …
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and some do not? Are great customer service skills developed only through years of experience? Or are they something that can …
