Operations News

Minimizing litigations and investigations by managing e-records

The focus of litigations and investigations on electronic documents, particularly e-mails, and the increasing accountability of compliance programs, including record retention, are leading organizations to reexamine their document management. That includes e-mail destruction practices, records management programs, compliance training and …

Case Law Watch

Additional Insureds Equilon Enterprises, LLC v. Great American Alliance Insurance Company (Washington Court of Appeals, Apr. 3, 2006) (Unpublished) Ruling: A wholesale distributor of fuel had contracted with a supplier of fuel to buy the fuel and distribute it to …

The Hartford settles with N.Y., Conn. over annuity compensation

News Currents The Hartford Financial Services Group, Inc. has settled with both the Connecticut and New York attorneys general regarding The Hartford’s use of expense reimbursement agreements in its terminal/maturity funding group annuity line of business. Under the terms of …

Learn the skills to become a 21st century leader

A common complaint among executives throughout the world is the changing work ethic and lack of commitment by employees. With the lack of leadership evident today, it is amazing that any work ethic or commitment by employees exists. All too …

Technology can help agents boost sales and more

Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic approach when it …

Keeping tabs on transparency

“In life there are lines that shouldn’t be crossed — but when they are, great drama is born.” Quoting from the “Desire Under the Elms” playbill at the Lesher Regional Center for the Arts in Walnut Creek, Calif., Paul Sachs, …

Hurricane winds could be felt in professional liability markets

The professional liability market may be significantly affected by the increase in frequency and severity of hurricanes, causing greater rating agency scrutiny and changes to evaluation models. “The three recent hurricanes–Katrina, Rita and Wilma–will result in losses of $70 billion …

Investor insights

Today, it’s not a fun time to be an insurance investor or analyst,” said Ray Joseph, vice president of Los Angeles-based Capital Research Co. Joseph should know; he is an investment analyst with research responsibilities for American large-capitalization insurance companies. …

Suncoast CPCU topic: How to resolve conflict in the workplace

Insurance professionals, whether working as agents or claims adjusters, need to learn and refine effective conflict resolution skills. The first step is to understand each person’s job responsibilities and individual conflict style. Susan Granata, president of the Florida Suncoast Chapter …

Insurers should not underestimate next influenza pandemic’s severity, risk experts say

Risk experts are warning insurance companies that they may be underestimating their risk if they assume that a new influenza pandemic would be no worse than the 1918 influenza pandemic. While some published studies have already illustrated the effects of …