Operations News

Zurich’s CEO Comments on Results, Future Plans at Annual Meeting

Zurich Financial Services’ Annual General Meeting, held April 20, evinced the considerable turn around in its fortunes under the direction of CEO James J. Schiro, who took over the faltering giant in May 2002. In his presentation speech to shareholders …

Toll Plazas Present Serious Highway Danger, Feds Warn

The most dangerous place on the highway is the toll plaza, say federal safety investigators who are urging changes to reduce accidents like one that claimed eight lives in Illinois. Thirty states, including Oklahoma, have toll facilities and 20 have …

Grippa to Head Brown & Brown’s Daytona Beach, Fla. Retail Operation

Anthony M. “Tony” Grippa has been named as the new profit center manager for the Daytona Beach, Fla. retail operation of Brown & Brown Inc. He will be responsible for overseeing the company’s original and largest retail profit center, in …

State Emergency Planners See Feds Downplaying Disasters and Local Input

State emergency planning officials think the federal government homeland security planning underemphasizes natural disasters, an issue which is at the top of their list. States are also making plans to deal with a possible pandemic influenza. A new issue brief …

Erie Indemnity Alters Personal Lines Technology Strategy

Erie Indemnity Company said it is halting development of its ERIEConnection, a personal lines policy administration and Web-based agency interface system. The company said it will instead now focus on more incremental, component based enhancements for policy management and agency …

U.S. Injury Report: 50 Million Injuries a Year; Lifetime Costs Top $406 Billion

The lifetime cost of injuries occurring in a single year in the U.S. totals an estimated $406 billion in medical expenses and productivity losses, according to the Centers for Disease Control and Prevention. Nearly $80.2 billion is attributed to medical …

Technology can help agents boost sales and more

Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic approach when it …

In the past, the agencies each used proprietary formulas to create their own scores, meaning that a lender dealing with a consumer’s application for a credit card or a mortgage might have had to reconcile three widely different scores. The …

E-Discovery and Electronic Records

The focus of litigations and investigations on electronic documents, particularly e-mails, and the increasing accountability of compliance programs, including record retention, are leading organizations to reexamine their document management. That includes e-mail destruction practices, records management programs, compliance training and …

Use agency generated coupons to cash-in on new sales

Everyone loves saving money and getting something for nothing. It is why coupons exist and why they are so deeply entrenched in U.S. product marketing. Manufac-turers and service companies employ them to launch new items, attract new customers, and build …