Operations News

Agency Advisor

In previous articles, Paul Martin and I have shared key strategies for recruiting, hiring and training employees. While designed to be effective and efficient, the processes we outline, nevertheless, require significant agency resources-resources that can only be leveraged if you …

People and Places

Louisiana Workers’ Compensation Corporation named Kristin Wall, president and chief operating officer, to replace Steve Cavanaugh as chief executive officer. Cavanaugh tendered his resignation at the March 16 Board of Directors meeting. Wall has been chief operating officer for six …

News Currents

Washington Legislature moves quickly in election year Washington’s legislature wrapped up a short session in March, addressing its budgets and tackling “many controversial issues,” including Columbia River water, medical malpractice and gay rights, according to a report by the Insurance …

A new era for the Texas Workers’ Compensation System

Sept. 1, 2005, began a new era for our state’s workers’ compensation system. On that day, the old Texas Workers’ Compensation Commission ceased to exist and the new Division of Workers’ Compensation was established within the Texas Department of Insurance. …

Agency Advisor

Editor’s note: This is the fourth in a continuing series of articles offering “best practices” suggestions for the hiring process, including training in the independent agency. More information is available at www.iiat.org under Agency Management. Although it’s often true the …

Workers barred from Michael Jackson’s Neverland Ranch due to insurance

Michael Jackson has been ordered to pay a $69,000 fine and remove 69 employees from his Neverland Ranch in Los Olivos, Calif., for allowing workers’ compensation insurance to lapse at the estate that has been home to elephants, orangutans and …

Case Law Watch

Bechtel Petroleum Operations Inc. v. The Continental Insurance Co. (California Court of Appeals, 2nd District, March 6, 2006) Ruling: At issue on this appeal was whether the insurers had a duty to defend lawsuits filed by workers and their family …

Producer compensation: What should you pay?

Compensation for an agency is always the largest expense category. For the typical agency, total compensation (producer and employee compensation plus benefits and taxes) ranges from 50 percent to 75 percent of total revenue. If the compensation is too high, …

The pre-bindingdisclosure reveals the standard commission Zurich pays agents by type of policy and

outlines any contingency compensation arrangements. News Currents Zurich agents caught in compensation disclosure web Insurer agrees to nationwide compensation disclosure along with payments of $325 million in two settlements Independent agents representing Zurich Insurance in the U.S. will have to …

The missing ingredient in new hire training

Editor’s note: This is the fourth in a continuing series of articles offering “best practices” suggestions for the hiring process, including training in the independent agency. More information is available at www.iiat.org under Agency Management. Although it’s often true the …