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Operations News

Safeco, FSC Insurance Offer Real-Time Rates in Connecticut

FSC Insurance Solutions, a business unit of Fiserv Inc., and Safeco have announced plans to provide independent agents in Connecticut with real-time personal auto insurance rates through FSC’s single-data-entry comparative rating platform, XcelerRator. The web-based rating system provides a combination …

CPCU Slates March 13 ‘Ethics’ Course in Clearwater, Fla.

A three-hour continuing education “Ethics” course will be presented March 13 by Michele Schrotter, Bouchard Insurance training coordinator. The course, sponsored by the Florida SunCoast Chapter of Chartered Property and Casualty Underwriters, will be held from 5:30 to 8:30 p.m. …

Aetna Buys Broadspire Disability Business, Aiding Cross-Sell Strategy

Aetna has agreed to acquire the disability business of Broadspire, a privately-held provider of disability and casualty claim management services, for approximately $160 million. Broadspire’s disability business operates as a third party administrator offering absence management services, including short-term and …

Best Affirms Mitsui’s ‘A+’ Rating

A.M. Best Co. announced that it has affirmed the “A+” (Superior) financial strength rating and assigned an issuer credit rating (ICR) of “aa” to Japan’s Mitsui Sumitomo Insurance Company Ltd. (MSI) with a stable outlook. “The ratings reflect MSI’s strong …

Curley Insurance Group Repeats as a Dallas Top 100 Company

Dallas, Texas-based Curley Insurance Group reported it has once again been named to the Dallas 100. The Dallas 100, currently in its 16th year, recognizes companies that have made significant contributions to the area by generating thousands of new jobs, …

Citizens Claims Dramatic Customer Service Improvements

More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane claims, including thousands from hurricanes …

PEMCO Call Center Recognized by J.D. Powers and Associates

Seattle-based PEMCO Insurance’s call center has been recognized by J.D. Power and Associates for its Call Center Customer Satisfaction Excellence. J.D. Power and Associates’ evaluation was conducted in two phases. The first phase looked at PEMCO’s recruiting, training, employee incentives, …

The missing ingredient in new hire training

Editor’s note: This is the fourth in a continuing series of articles offering “best practices” suggestions for the hiring process including training in the independent agency. More information is available at iiat.org under Agency Management. Although it’s often true the …

Seven tips for successful process outsourcing and boosting productivity

Outsourcing often receives a bad rap, with large corporations using it to reduce staff count, bureaucracy and overhead. However, for small- and medium-sized insurance agencies, outsourcing can be a valuable, even critical, tool to facilitate cost-effective growth and stimulate productivity. …

AGENCY MANAGEMENT RESOURCE GROUP HOLDS PRODUCER SCHOOL

The Ultimate Producer School, provided by Agency Management Resource Group (AMRG) is hosting its next school starting in April 2006 in Sacramento, Calif. The school combines technical coverage information, emphasizing commercial insurance, with training and business development planning. It also …