Operations News

Where CRM Fails and Why Lead Management Succeeds

Customer Relationship Management software, often referred to as CRM, can be a powerful tool for large insurance companies that have the resources and capabilities to make it work. However, it’s very common that insurance companies in need of software to …

Los Angeles-area’s Steve Brooks and Tri County Merge

Steve Brooks, President of Steve Brooks Insurance Services based in Westlake Village CA, and Eric Bossuk, President of Tri County Insurance based in Calabasas, CA, have announced that the two companies will be merging, effective January 1, 2010. Bossuk will …

AIG Looking for New HR Chief to Handle Pay Challenges

American International Group Inc., the bailed out insurer beset by executive pay restrictions, has parted ways with its head of human resources, leaving open a key vacancy in the midst of fragile pay negotiations with Washington. AIG confirmed the departure …

Floods in the U.K.; Lloyd’s Exchange Gets Rolling; Willis in Deal for Gras Savoye

A series of violent storms struck the west coast of England, beginning Nov. 19. Cumbria, the county just below the Scottish border, was the most severely affected area, where heavy rain caused extensive flooding in a number of towns. Six …

Top Personal Lines Agencies

Correction: Top Personal Lies Agencies The Top 2009 Personal Lines Agencies list that was published in the Nov. 16 issue of Insurance Journal was incorrect. Unfortunately, columns of spreadsheet data shifted in the process of producing that listing. Insurance Journal …

Agents’ New Lobbying Agenda

The 2,074-page health care bill includes a range of items that some say could be time bombs in waiting for some agencies – or new opportunities. Until this year, health care was a minor blip on the radar of insurance …

XL Names Hendry to Newly Created Post as Chief Platform Officer

Bermuda’s XL Capital Ltd. has appointed W. Myron Hendry to the newly created position of Chief Platform Officer, based in Stamford Conn. He will join XL on December 1 and will be responsible for all operational IT support of XL’s …

Health Care Reform Dominates Trade Group’s Lobbying Agenda

Until this year, health care was a minor blip on the radar of insurance agents’ policy efforts in D.C. But with a major reform bill imminent, key trade groups are devoting nearly all of their time to try and tweak …

California Offers PPO Ratings on the Web

The California Department of Insurance has launched of a new report card on its Web site (www.insurance.ca.gov) that will allow consumers to make more informed choices about which Preferred Provider Organization (PPO) is best for them. The report card will …

Main Street America Launches Personal Lines System in Michigan

The Main Street America Group has introduced its new Main Street Connection for Personal Lines quoting and policy issuance system in Michigan. The super regional’s independent insurance agents now have 24/7 access to Main Street Connection for Personal Lines to …