Operations News

San Diego Agency Names New President

Leavitt Insurance Agency of San Diego is pleased to announce that Thomas A. James will join the agency as President and Andrew James will join the agency as a Broker. Most recently with the Willis Group, Tom brings over 30 …

Aon, Marsh, Willis Back Lloyd’s ‘Exchange’ Modernization Plans

The three largest global insurance brokers – Aon, Marsh and Willis – have given their support to a key stage in further modernizing the Lloyd’s market by agreeing to pilot the Exchange for endorsements using the latest agreed version of …

Marsh & McLennan Settles Pension Plans’ Suit for $400 Million

Insurance broker Marsh & McLennan Cos. Inc. will pay $400 million as part of a class action settlement filed five years ago by state pension plan administrators in New Jersey and Ohio in connection with a probe of the company’s …

In the insurance world, forces of nature are rarely celebrated. Events such as hurricanes, fires, tornadoes and floods can confound the most exacting calculations, drain profit and sink insurers. But then there is Adam DeGraide, a 38-year-old, rock ‘n rolling …

It’s Time to Review Essential Procedures for Managing E&O

Systems, Checklists, Guidelines, Manuals Among Tools Useful in Reducing Agency Errors I have been an insurance broker since 1974. However, my principal occupation is attorney, practicing in insurance law. I have had many conversations with insurance agency managers, insurance agents …

Agencies Outsourcing to China to Reduce Backlogs, Free Up Resources

ReSource Pro Gains by Offering Half-Price, Off-Hours, Highly-Efficient Back Office As more insurance agencies look for new ways to improve productivity and lower expenses, more owners and managers are investigating the potential of outsourcing operations. The trend has helped power …

Study: Auto Claims Customer Satisfaction Up

In general, auto insurance customers are more satisfied with the claims process in 2009, compared with 2008, according to a nationwide study conducted by J.D. Power and Associates. And for the second year in a row the study ranked Lansing, …

5 Most Common Agency E&O Problems

From most frequent to least frequent: Recommendations that are made to clients Policy change errors Policy application errors Policy renewal errors Risk assessment errors

Vacant Buildings: A Side Effect of Downsizing

When asked about current economic conditions, especially related to downsizing, many CEOs cite concerns surrounding human resources issues. How will terminated employees handle the situation? How might increased workloads for remaining employees affect the operation as a whole? How will …

Agencies Outsourcing to China to Reduce Backlogs, Free Up Resources

ReSource Pro Gains By Offering Half-Price, Off-Hours, Highly-Efficient Back Office As more insurance agencies look for new ways to improve productivity and lower expenses, more owners and managers are investigating the potential of outsourcing operations. The trend has helped power …