Operations News

The Face of Freakin’ Agency Marketing

Kool Prophet Promises Astonishing Results We come on down on a mission Your footloose town won’t even know you’re gone Our flying boombox was built to take you Up to teh stars wehre your groove belongs —No More Kings, an …

It’s Time to Review Essential Procedures for Managing E&O

Systems, Checklists, Guidelines, Manuals Among Tools Useful in Reducing Agency Errors I have been an insurance broker since 1974. However, my principal occupation is attorney, practicing in insurance law. I have had many conversations with insurance agency managers, insurance agents …

Agencies Outsourcing to China to Reduce Backlogs, Free Up Resources

ReSource Pro Gains by Offering Half-Price, Off-Hours, Highly-Efficient Back Office As more insurance agencies look for new ways to improve productivity and lower expenses, more owners and managers are investigating the potential of outsourcing operations. The trend has helped power …

Study: Auto Claims Customer Satisfaction Up

In general, auto insurance customers are more satisfied with the claims process in 2009, compared with 2008, according to a nationwide study conducted by J.D. Power and Associates. And for the second year in a row the study ranked Lansing, …

Abacus Insurance, National Specialty Underwriters Recognized for Best Practices

The Target Markets Program Administrators Association (TMPAA) based in Wilmington, Del., awarded two of its member agencies – Abacus Insurance Brokers Inc. and National Specialty Underwriters – the Association’s Best Practice Designation. TMPAA’s Best Practice Evaluation is one element of …

Essentials: A Reminder on Managing Agency E&O Risk

I have been an insurance broker since 1974. However, my principal occupation is attorney, practicing in the field of insurance law. I have had many conversations with insurance agency managers, insurance agents and customer service representatives (CSRs) regarding their many …

Employers Cautioned to Beware of ‘Hostile’ Employees When Downsizing

As the economic downturn forces more companies to lay off workers, a workplace aggression expert at the University of New Hampshire cautions employers about what to do and not do when breaking bad news to employees and to be watchful …

2 Insurance Execs Among the Most Powerful, Influential Women in Ohio

The 2009 Ohio Diversity and Leadership Conference announced recently that Gale King, executive vice president and chief human resources officer for Nationwide Insurance; and Kathy Mabe, president and chief operating officer of Titan Insurance and division president of specialty products …

TimeWise: How to Tame Your E-mail Monster

Ubiquitous, effective, efficient, simple, annoying, maddening, perturbing, frustrating, and indispensable. All are adjectives that can describe e-mail. Most of us have a love / hate relationship with our email. Like a hammer, e-mail can be used to build or to …

Vertafore Releases Version 4.0 of AMS360 Agency Management System

Insurance industry software provider Vertafore has released version 4.0 of its AMS360 management system with advancements that promise to simplify marketing and sales tasks for the more than 2,800 agencies currently using the product. According to the company, the enhancements …