Refocus CSRs to Roles Where They Fully Engage Customers Thanks to automation advances, insurance agency tasks that took hours can be done in a matter of minutes. Multiple data entry and one-by-one Web site visits have been replaced by management …
Lloyd’s has announced that Miller, a Lloyd’s broker, and Aspen Re were the first to send a message – an energy quotation request, using ACORD data standards – across its Lloyd’s Exchange system. Sue Langley, Lloyd’s Director, Market Operations and …
Overall customer satisfaction with auto insurance companies is up significantly in 2009. But the gap between agency writers and direct writers may be coming closer to a “photo finish,” says the author of a new study by J.D. Power and …
Ohio Attorney General Richard Cordray has announced an agreement in principle to settle claims against former American International Group (AIG) CEO Maurice R. “Hank” Greenberg and other AIG executives (Howard I. Smith, Christian M. Milton and Michael J. Castelli) and …
Iowa, Kansas, Minnesota, Utah and Virginia do the best job handling workers’ compensation injuries, while Louisiana, New Jersey, New York, Oklahoma, Rhode Island, Texas and Wyoming perform the worst. That’s according to the latest report card from the California-based Work …
Ronie Foronda, account manager for Finance Insurance Ltd., in Honolulu, Hawaii, has been awarded the 2009 National Outstanding CSR of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) selected …
Seattle-based Safeco Insurance, a Liberty Mutual Agency Markets company, announced the appointment of two key additions to its management team in the Central Region. Scott McPherson has joined the company as director of marketing for the Central Region. He is …
Privately-held insurance broker Lockton, headquartered in Kansas City, Mo., has promoted Bob Hayworth to executive vice president. Hayworth has been a leader in Lockton’s Kansas City Benefit operation since he joined the team in June 2003 as chief operations officer. …
Cincinnati, Ohio-based Great American Insurance Group announced that its Alternative Markets Division has expanded its underwriting to include single entity captives. Highlights of Great American’s single entity captive model include: Target account premiums of $750,000 and higher Multi-line capabilities, including …
Incentive Compensation Focused on Customers, Not Premiums, Works, Consultant Says Al Diamond is one of the country’s best known agency management consultants. His firm, the Agency Consulting Group, is based in Cherry Hill, New Jersey. He deals with agencies across …
