Operations News

Arthur J. Gallagher Reports Q2 Results; Slight Drop in Organic Revenue

Arthur J. Gallagher & Co. reported a slight drop in organic revenue of just 0.3 percent for the second quarter 2009 for its combined insurance brokerage and risk management units. For the quarter ending June 30, 2009, AJG reported $340.1 …

Utah Says More Hispanic/Latino Worker Safety Outreach Needed

Utah’s Workers’ Compensation Fund has launched a Hispanic/Latino outreach program to help reduce workplace accidents. According to the WCF, a USA Today report released earlier this week states the number of Hispanic workers who die on the job has risen, …

Survey: Carrier Size Matters But So Do Price, Underwriting and Service

When it comes to selecting a carrier partner, size matters. But when it comes to ending a carrier relationship, price, underwriting flexibility and service matter the most. That’s according to the survey — “How Independent Agents View Carriers: The Super-Regionals” …

New York Eases Compensation Disclosure Mandate for Producers

Agents Still Say Cumbersome Changes Will Create Problems The New York State Insurance Department this month released a new draft of a rule governing when and how insurance producers must disclose their compensation and competing quotes to customers. The latest …

Pithy Posters and Personal Change

Most readers, at one time or another, have probably mocked the motivational posters commonly found in most office settings. They typically fuse eye-catching images with generic platitudes in a vain attempt to rally employees past difficult professional obstacles. Peruse any …

For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job

What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Cos. in Houston, should know: She’s won a string of awards during her 25-plus years in the insurance industry, the most …

Love of Language Leads Enterprising Agent into Successful Niche Market

At first glance, Kathryn Soderberg would seem an unlikely candidate for an insurance agent whose expertise in marketing to Hispanic customers lands her gigs on radio talk shows and leading Hispanic market training sessions for large insurance companies. Soderberg, president …

Japanese Agents Tour U.S. Agencies to Learn Best Practices

Most of Japan’s 300,000 Agencies Are Small, But They Are Dreaming Big ‘I’-Like The owners and producers of Japan’s estimated 300,000 insurance agencies can only dream of the success and freedom that the 40,000 independent agencies in the United States …

Growth Beneath the Radar

Don’t be fooled by the news headlines: Not all of the insurance industry is in retreat mode. In fact, in some pockets, agencies, brokers and carriers are continuing to pursue downright aggressive growth strategies. And many are even seeing positive …

How to Cut Costs Without Cutting Effectiveness

Technological Advances Can Improve an Agency’s Bottom Line In any business, large or small, there is one mantra that gets chanted over and over anytime the economy goes even a little weak: cut costs. Of course when the economy completely …