Operations News

Personality, Good Time Management Are Key to Claims Success

With its acquisition in early 2009 of the international businesses of GAB Robins (excluding its UK operations) and the U.S. forensic engineering firm, EFI Global, Cunningham Lindsey became the second largest property casualty insurance claims adjusting and risk management firm …

BB&T-Tanner Insurance Services Names Ruggles Area President

BB&T Insurance Services of California Inc. named Mark Ruggles area president and branch manager for BB&T-Tanner Insurance Services. Ruggles has a proven track record in agency and sales management, and brings strong communication skills to the senior appointment, said Martin …

National Interstate Insurance Celebrates 20-Year Anniversary

National Interstate Corporation, headquartered in Richfield, Ohio, and its principal operating subsidiary, National Interstate Insurance Company, are celebrating 20 years of service in the transportation insurance industry. National Interstate has enjoyed significant growth since its inception in 1989, and offers …

Young Insurance Agents’ Service Project to Kick Off Texas Conference

A first-ever Young Agents Community Service Project, which benefits St. Peter – St. Joseph Children’s Home, kicks off the Independent Insurance Agents of Texas (IIAT) 112th Annual Conference & Trade Show on June 3. A reception hosted by IIAT Young …

Economy Forcing Changes in Carrier Investments

The current economic environment has produced several influences that in combination are negatively affecting, or at least stressing, property casualty insurance carriers in unique ways, according to one experienced industry analyst. Investments in financial services providers, such as banks, Fannie …

Bank of America Seeks Lawsuit Immunity from Fired Employees

Bank of America Corp. is telling fired employees that they cannot accept job offers from competitors for three months unless they give up either deferred compensation or their right to sue the bank, according to documents reviewed by employment lawyers. …

Office Oddballs Make Everyone Better

Insurance agency managers could learn a lot from a beet-farming, volunteer sheriff and paper salesman like Dwight Schrute. Schrute, the character played by Rainn Wilson on NBC’s “The Office,” is an oddball whose eccentricities and awkward interactions leave his coworkers …

How To Avoid Costly Hiring, Firing Mistakes in a Down Economy

With layoffs, downsizing and stressed-out employees, it is more important than ever for employers to fully grasp the legal aspects of hiring, managing and terminating workers. Hiring new employees is an important step for any company, but the work does …

Every Agency Can Measure and Maximize Its Performance

Clear Roles, Documentation, Communication Among Lessons Shared By Consultants for High-Performing Agencies Use your agency management system to the max. Measure your productivity. Communicate consistently and effectively with your staff, customers and carriers. And above all, don’t get cheap when …

The Biggest Loser?

Workers’ Compensation System Could Be Big Loser If Obesity Epidemic Not Brought Under Control It’s time to face facts, the U.S. is a nation of fatties. About a quarter of the nation is obese, according to the Centers for Disease …