Poor customer service is making headlines these days, and to some extent, it’s no wonder. Many companies facing economic pressures...
Operations News
While the economy is in freefall, a Sioux Falls, S.D., workers’ compensation agency, Insurance Specialty Group, is racking up double-digit...
How a Flu Pandemic Impacts Workers’ Comp Influenza is nothing new. Seasonal flu epidemics — disease outbreaks with more cases...
Insurance agency managers could learn a lot from a beet-farming, volunteer sheriff and paper salesman like Dwight Schrute. Schrute, the...
QBE Regional Insurance recently added Charles Valinotti and Mike Bondura to its leadership team headquartered in Sun Prairie, Wis. Valinotti,...
Insurance agency managers could learn a lot from a beet-farming, volunteer sheriff and paper salesman like Dwight Schrute. Schrute, the...
With layoffs, downsizing and stressed-out employees, it is more important than ever for employers to fully grasp the legal aspects...
Clear Roles, Documentation, Communication Among Lessons Shared By Consultants for High-Performing Agencies Use your agency management system to the max....
Massachusetts Attorney General Martha Coakley says her office has settled a bid-rigging lawsuit lodged against Ohio-based Great American Insurance Co....
Insurance Journal is on the search for the nation’s leading privately-held property casualty independent agencies and brokerages for its annual...