Operations News

QBE Regional Insurance Adds Two to Leadership Team in Wisconsin

QBE Regional Insurance recently added Charles Valinotti and Mike Bondura to its leadership team headquartered in Sun Prairie, Wis. Valinotti, senior vice president of Personal Lines, oversees personal property and casualty insurance offerings for QBE Regional’s four subsidiaries. His diverse …

How Climate Change Affects GDP

Southeast Asia faces one of the world’s highest climate change bills, the Asian Development Bank said on Monday, unless the region adapts to climate change and joins the rest of the world in cutting greenhouse gas emissions. The destructive effects …

Florida’s Property Insurance Market: An Overview by Commissioner McCarty

It is always interesting, and frequently amusing, to read various “research” pieces on the Florida property insurance market. While I, like every other insurance regulator, industry professional and observer in the world, agree that the Florida property insurance market provides …

A.M. Best Calls AIU Vehicle ‘Positive First Step’ in AIG Insurance Rebranding

Rating organization A.M. Best Co. reported that its ratings and outlook of the property/ casualty subsidiaries of American International Group, Inc. (AIG) remain unchanged following the company’s announcement of the acceleration of its restructuring and rebranding of its global property/ …

Make the iConnection: Engage Your Future Leaders

Talent Strategies for Understanding Generation Y Employees “They all received trophies just for showing up. They are unable to accept failure.” “If they don’t like the way the game is being played, they will take their ball and go home.” …

Get in Touch with Gen Y

Why the Modern Workplace Is Important for the Next Generation of Professionals Today’s senior ranks of insurance professionals are retiring at the pace of approximately one every 10 minutes, taking a wealth of experience and knowledge out of the profession …

For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job

What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the insurance industry, the most …

Don’t Cheap Out on the Training

And Other Lessons from High-Performing Agencies Use your agency management system to the max. Measure your productivity. Communicate consistently and effectively with your staff, customers and carriers. And above all, don’t cheap out on the training. Do those tactics sound …

50 Things Independent Agents Like LEAST

The exclusive 2009 Insurance Journal Young Agents Survey asked independent agents under 40 years old what they like least about being an independent agent. Here’s what some of the 692 agents who took the survey had to say: Lack of …

Combined Group Offers Agent Direct Express Service for CNA Agents

The Combined Group now offers a fully automated service for CNA Connect™’s Policy. Combined’s Agent Direct Express™ and Quantum’s Real Time Express™ service offerings now enable agents to quote rates, place binding coverage in force and receive direct commissions, all …