Operations News

Ultimate Producer School™ Offered This Spring

The Ultimate Producer School™, provided by Agency Management Resource Group (AMRG) is offering its next school starting March 30th in Sacramento, California. The school combines technical coverage information, emphasizing commercial insurance, with extensive sales training and business development planning. It …

CAA Adds Agencies from Oklahoma and Kansas

Austin, Texas-based Combined Agents of America LLC (CAA) announced it has expanded outside of Texas with two new members, Ed Berrong Insurance Agency, based in Oklahoma and Bridges Group Inc., based in Kansas. A family-owned agency, Ed Berrong Insurance Agency …

Finding a Niche

A Young Company With a Nontraditional Management Style, Heffernan Insurance Brokers Has Shown How an Agency Can Be Young and Successful at the Same Time Top 100 Agency Profile RANKING: No. 11 Agency Name: Heffernan Insurance Brokers Headquarters: Walnut Creek, …

Maximizing Sales Starts With Source-to-Sale Tracking

I consistently hear from agencies: “Can you give me ideas to make my phone ring more often?” This tells me right away that the agent associates sales activity with actual sales. Consider how much revenue an agency receives every time …

‘Sometimes You Just Have to Ask’

“You don’t have to be Hispanic to join the Hispanic Chamber of Commerce.” George Saenz Sr., founder of Cielo Vista Insurance Agency in El Paso, Texas, made that comment when Insurance Journal spoke to him while researching an article on …

New York Insurance Chief Dinallo’s U.S. Senate Testimony on AIG

Testimony by New York Insurance Superintendent Eric Dinallo to the United States Senate Committee on Banking, Housing and Urban Affairs Hearing on “American International Group: Examining What Went Wrong, Government Intervention, and Implications for Future regulaltion.” I would like to …

IMA Forms Unit to Focus on Small Commercial, Personal Lines Business

Wichita, Kan.-based IMA has formed a new subsidiary, Signature Select LLC. This new entity, a retail insurance broker, will provide personal insurance services and business insurance solutions for small to mid-sized organizations. “As we studied the best practices of insurance …

Ratings Roundup: Tower, Magna Carta, Wolverine

A.M. Best Co. has removed from under review with negative implications and affirmed the financial strength rating (FSR) of ‘A-‘ (Excellent) and issuer ratings (ICR) of “a-” of the new York-based Tower Group Companies and its pooled members. Best also …

TWFG Adds Nolan as New COO

Texas-based retail and managing general agency, The Woodlands Financial Group Inc. (TWFG), has added Katherine Nolan as its new chief operating officer. Nolan brings more than 15 years of insurance management experience with P&L, strategic planning and operational execution accomplishments. …

A.M. Best Downgrades Michigan’s Wolverine Mutual Insurance

A.M. Best Co. has downgraded the issuer credit rating (ICR) to “bbb” from “bbb+” and affirmed the financial strength rating (FSR) of B++ (Good) of Wolverine Mutual Insurance Co. of Dowagiac, Michigan. The rating agency’s outlook for the FSR has …