Operations News

Customer Retention Should Be Priority No. 1 for Agency Managers

In this economy, there are many things that agents should be looking at in terms of how they manage their agencies, but what should be the top priority? Juan Andrade is executive vice-president for sales and distribution at The Hartford. …

Even Best Practices Agencies Struggle To Grow in Soft Market

Revenue Growth Proves Challenge; Hiring New Producers Remains Priority The Independent Insurance Agents and Brokers of America (the Big “I”) recently released its annual “Best Practices Study,” a study of the leading agencies and brokers in the country The independent …

New Season Kick-Off

You sometimes have to go backward a little before you can take two steps forward. With the nation still reeling from the events of 2008 — the constricting economy, the housing and credit crises, the Wall Street bailout, natural catastrophes …

Customer Retention Should Be Priority No. 1 for Agency Managers

In this economy, there are many things that agents should be looking at in terms of how they manage their agencies, but what should be the top priority? Juan Andrade is executive vice-president for sales and distribution at The Hartford. …

Business Moves

Westfield Insurance, NGM Insurance Co. Westfield Insurance will transfer its personal lines business in Delaware to The Main Street America Group’s NGM Insurance Co., Main Street said. Westfield, which is headquartered in Westfield Center, Ohio, entered Delaware in 2000 through …

Who’s Worth What in the Independent Agency System?

It’s that time again! Insurance Journal is polling insurance agents and brokers nationwide in its annual quest to find out who’s worth what in the independent agency system. More than 1,000 agencies nationwide have already responded to IJ’s exclusive 2009 …

Survey: Small Businesses Plan for Contingency; Expect Cutbacks in 2009

Many small business owners say that they’re prepared to eliminate some positions or reduce the number of hours employees work as part of their contingency planning for 2009, according to a recent survey. Almost half of the small businesses surveyed …

Willis HRH Announces New Executive Appointments

Willis HRH, the North American unit of Willis Group Holdings, announced a series of senior leadership appointments that the company says will drive growth and innovation in key areas of its retail brokerage business. With the merger of Willis and …

Ratings Roundup: Mountain States, HMSC, Woodbrook, Gateway, Fremont, Michigan Millers’

A.M. Best Co. has revised the outlook to negative from stable and affirmed the financial strength rating of ‘A-‘ (Excellent) and issuer credit ratings of “a-” of Mountain States Mutual Casualty Company and its wholly owned subsidiary, Mountain States Indemnity …

Int’l. Underwriting Association Pledges Electronic Claims Payment Progress

An article on the Lloyd’s web site (www.lloyds.com) discusses plans by the International Underwriting Association for making claims payment a top priority for 2009. The IUA aims to double the number of new claims processed electronically by member companies by …