Operations News

Editor’s Note: The Spitzer Error

To conclude the Liberty Mutual ruling marks the end of the Spitzer era may be wishful thinking. Liberty Mutual downplayed its recent victory when the New York Supreme Court declared that contingent commission agreements are not illegal. “Contingent commission agreements …

NATIONAL COVERAGE

S&P Says Nationals Safe, While Midwest- Focused Insurers at Risk N2 | Washington Report House Subcommittee Moves Key Federal Insurance Regulation Bills N4 | Home Insurers Bitten by $350 Million in Dog Claims Average Liability Claim Tops $24,000 N6 | …

Contingent Commissions Legal, N.Y. Court Rules

Agent groups praised Liberty Mutual for fighting the battle in court and winning. In a twist to a scandal that has rocked the insurance industry in the past several years, a New York appeals court has ruled that contingent commissions …

Remedying Common Personal Lines CSR Sales Excuses

Too many customer service representatives (CSRs) have problematic issues when it comes to an essential element of their job. That element is the selling of insurance. Some consider this act to be overly difficult and, at times, demeaning. They refuse …

NATIONAL COVERAGE

N2 | Washington Report House Subcommittee Moves Key Federal Bills N4 | Insurers Bitten by $350 Million in Dog Claims Average Liability Claim Tops $24,000 N6 | Conning: Insurers’ Financials Strong, Despite Price Deterioration Predicts Negative P/C Environment in Next …

Editor’s Note: The Debate Continues

If there are to be rules, let them apply to everyone equally. Agents, brokers and carriers across the nation are following the debate over whether contingent commissions should be permitted and how much compensation information should be disclosed to clients. …

People

Ruby Chan has joined the Needham, Mass.-based Provider Insurance Co. as director of Internet marketing. Chan has worked for Hewlett Packard and was one of the founding members of the Alta Vista search engine. She moved on to Staples.com launch …

Jessica M. Frankovich

Indiana Insurance, a Liberty Mutual Agency Markets regional company, appointed Jessica M. Frankovich as Inland Marine underwriting manager. Frankovich will be based in Indiana Insurance’s Illinois regional office and will manage and grow the company’s Inland Marine book of business. …

Watchdog Survey Targets Insurers

Declarations “While Allstate publicly touts its ‘good hands’ approach, it has instead privately instructed its agents to employ a ‘boxing gloves’ strategy against its policyholders.” – Washington, D.C.-based American Association for Justice CEO Jon Haber comments on his organization’s ranking …

How to Become the Local Employer of Choice

About two-thirds of companies do no planning for workforce issues at all. Quickly rising and about to strike, the tidal wave of demographic pressure in the U.S. is a formidable threat to the health of American business. Employers are already …