small business customer satisfaction News

Insurers writing predominantly personal lines of insurance do a better job in satisfying their small business customers than insurers focused more on commercial lines, a new survey contends. According to the J.D. Power 2014 U.S. Small Business Commercial Insurance Study …

Small commercial lines insurance customers most value having an insurance agent or broker who completely understands their individual business and helps them assess and manage their risk. The highest-ranked small business insurers deliver on both of these metrics for 60 …