William Hold News

National Alliance Names Outstanding CSRs; Awards CIC, CISR Scholarships

The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang-handing out a basketful of honors and awards. In late June the insurance and risk management education organization, announced the …

National Alliance Announces 2005 Outstanding CSR of the Year Award Winners

The National Alliance for Insurance Education & Research has announced the selection of the state winners of the 2005 National Outstanding CSR of the Year Award. This honor originated in 1991 to recognize the contributions of customer service representatives within …

The Trust Factor: Building Relationships With Your Clients

Baffled by the product, overwhelmed by policy verbiage, and totally put off by the adversarial nature of the whole business, consumers nationwide express having serious trust issues with the insurance industry. In “Which profession/Who do you trust?” polls (e.g., Reader’s …

The Trust Factor: Building Relationships With Your Clients

Baffled by the product, overwhelmed by policy verbiage, and totally put off by the adversarial nature of the whole business, consumers nationwide express having serious trust issues with the insurance industry. In “Which profession/Who do you trust?” polls (e.g., Reader’s …

People & Places

Scott Fitzgerald Kirk A. Sexton has been promoted to chief information officer of Unisource Administra-tors Inc., a workers’ compensation third-party administrator providing integrated claim management and loss prevention solutions. Previously vice president of information technology for Unisource, Sexton oversees all …

People

Kirk A. Sexton has been promoted to chief information officer of Unisource Administra-tors Inc., a workers’ compensation third-party administrator providing integrated claim management and loss prevention solutions. Previously vice president of information technology for Unisource, Sexton oversees all IT operations …

Dalmau Honored as 20,000th Student to Become CISR-Holder

Kathleen “Kathy” Mary Dalmau a commercial account specialist for Brown & Brown Inc., in Ft. Lauderdale, Fla., recently passed her fifth and final Certified Insurance Service Representative course and became the 20,000th active insurance professional in the nation to attain …

National Alliance Unveils New Designation Program for School Risk Managers

An all-new education and designation program specifically for education risk management specialists has been developed by The National Alliance for Insurance Education & Research in partnership with Texas Schools Risk Managers Association (TXSRMA). The Certified School Risk Manager Program is …

People & Places

Alan McClain Alan McClain of Little Rock was appointed chief executive officer of the Arkansas Workers’ Compensation Commission. McClain was named to the post after former CEO Julie Benafield Bowman accepted appointment as commissioner of the Arkansas Insurance Department. McClain, …

Hold Again Named One of Industry’s Most Powerful

The National Alliance for Insurance Education & Research in Austin, Texas announced that National Alliance President William T. Hold, Ph.D. was named to Insurance Newscast’s annual list of the “100 Most Powerful People in the Insurance Industry” for the second …