Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
The National Alliance Names Outstanding State CSRs
Jun 20 2011 // The National Alliance for Insurance Education & Research named this year’s state winners who will represent their states and compete to become the National Outstanding CSR of the Year. The award recognizes the...
Texas Associates Insurors Adds iPad App for Customer Service
Mar 3 2011 // Texas Associates Insurors has released the Texas Associates iPad application, the agency’s latest customer service tool. Texas Associates Insurors launched an application for the iPhone in late 2010. The iPad...
21st Century Insurance Recognized for Good Customer Service
Mar 1 2011 // Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center...
Kneser Named Customer Service Rep of the Year
Feb 23 2011 // The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) and The Institutes is reminding the insurance industry to honor customer service representatives today, designated as Annual...
Be Fair to CSRs
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Be Fair to CSRs
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy
Oct 18 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy
Oct 5 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job
Oct 4 2010 // What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the...
North Carolinian Wins Insurance Customer Service Rep Honor
Sep 28 2010 // Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award. The Society of Certified...
Extraco Insurance’s Daniel Named Customer Service Rep of the Year
Aug 16 2010 // The Independent Insurance Agents & Brokers of America has presented Patricia A Daniel of Extraco Banks N.A., dba Extraco Insurance with its National Accredited Customer Service Representative of the Year award. Based...
2010 Education & Training Directory
Aug 16 2010 // Insurance Journal is pleased to publish the 2010 Education and Training Directory. This exclusive resource directory has been designed to help independent agents and brokers find educational and training opportunities to...
Boldt Named Texas Accredited Customer Service Rep. of the Year
Jun 24 2010 // The Independent Insurance Agents of Texas (IIAT) honored Stacey Boldt, assistant branch manager with Town & Country Insurance in Galveston, with the Accredited Customer Service Representative (ACSR) of the Year award...
Oregon Insurance Industry To Recognize Customer Service Reps
Jun 10 2010 // The Independent Insurance Agents and Brokers of Oregon (IIABO) is now accepting nominations for the 2010 Accredited Customer Service Representative of the Year award, which recognizes an employee for his or her...
10 Technologies with Biggest Impact on P/C Insurance Companies
Apr 5 2010 // A Stamford, Conn.-based research and consulting firm has identified 10 technologies that will have the greatest impact for the property/casualty (P/C) insurance industry. Gartner Inc. said these technologies will challenge...
PIA National Names Russell Agent of the Year; Tahaney CSR of the Year
Mar 24 2010 // The National Association of Professional Insurance Agents (PIA) named Timothy G. Russell of Sandy Hook, Conn., as the 2010 Professional Agent of the Year and Jennifer A. Tahaney of The Seltzer Group in Schuylkill Haven,...
Texas Agent Named ACSR of the Year
Feb 25 2010 // The Insurance Agents & Brokers of America (IIABA or the Big “I”) announced that Patricia Ann Daniel of Extraco Insurance in Waco, Texas, has been named Accredited Customer Service Representative (ACSR) of...
XL Names Hendry to Newly Created Post as Chief Platform Officer
Nov 24 2009 // Bermuda’s XL Capital Ltd. has appointed W. Myron Hendry to the newly created position of Chief Platform Officer, based in Stamford Conn. He will join XL on December 1 and will be responsible for all operational IT...
