Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
Who’s Worth What in the Independent Agency System?
Mar 25 2008 // Fewer independent agencies gave salary increases to managers, sales producers and support personnel in 2007 compared to 2006, while half of all agencies reported that salaries stayed the same in 2007 compared to 2006. Of...
Who’s Worth What?
Mar 10 2008 // Agency Salary Survey: Survey reveals fewer pay raises in 2007 but most agencies’ salaries hold firm Fewer independent agencies gave salary increases to managers, sales producers and support personnel in 2007 compared...
Virginia to Charge Fee for Renewing Registrations at DMVs
Mar 7 2008 // If you’ve ever said you’d give $5 to avoid the lines at the DMV, it’s time to put your money where your mouth is. The Senate voted 35 to four Wednesday to charge those who go into a Department of Motor...
Neb. Medical Liability Insurer Adds Staff
Feb 14 2008 // Preferred Professional Insurance Co. (PPIC), an Omaha-based Catholic-owned medical liability insurance firm, recently announced two additions to its staff: Tricia Bliujus as claims analyst & risk consultant/R.N., and...
To Thrive and Survive
Jan 27 2008 // E&S brokers seek new ways to grow, prosper in today’s changing market For excess and surplus lines brokers, identifying available insurance markets not sought by the standard market may be the key to surviving...
Recognizing, Encouraging and Nurturing Outstanding Customer Service Reps
Nov 18 2007 // Today’s top CSRs possess indispensable attributes, including good communication skills, trust, integrity, and more Agencies that offer their employees the option of working remotely achieve an advantage when it comes...
Indiana Insurance Holds 1st Star Day Honoring Customer Service Reps
Sep 25 2007 // Indiana Insurance recently honored its agencies’ customer service representatives (CSRs) for their dedication to assisting Indiana policyholders during the 1st annual Star Day held in Indianapolis. Julie Most, a CSR...
By Marty Ellingsworth
Sep 24 2007 // The use of predictive analytics is truly enhancing speed and customer experience at the service delivery points in the value chain. Understanding behavioral patterns enables insurers to optimize their risk evaluation,...
Predictive Analytics 2.0
Sep 24 2007 // Maximizing the science and art of business analysis with the next wave of data It is difficult to overstate the strides in efficiency being made by the insurance industry as a result of the effectiveness of predictive...
American Family Agents Recognized For Excellent Customer Service
Aug 22 2007 // More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Personal Lines LEADERS
Jun 4 2007 // About the Personal Lines Leaders: The Personal Lines Leaders in this special feature are taken from Insurance Journal’s Top 100 Property Casualty Independent Agencies as reported in April. This list utilizes only the...
Fla.’s Citizens to Hold Policyholder Public Forum
May 9 2007 // Citizens Property Insurance Corp. will hold an open forum May 15 in Fort Lauderdale for policyholders and members of the public to discuss customer service plans, solicit suggestions for improvement and offer individual...
Insurer Plans to Expand Tucson Work Force
Feb 19 2007 // Insurance company Geico plans to add more than 200 new customer service employees at its Tucson call center by the end of the year, part of a planned expansion that has already added 125 workers since September. Geico...
Chicago Fort Dearborn Life Names New Director, Customer Service
Sep 19 2006 // Fort Dearborn Life Insurance Co., a subsidiary of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, today announced the appointment of Simon Camaj as director of customer service and support for the...
Wis. American Family Honored for Agents’ Customer Service Excellence
Jul 26 2006 // More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Fireman’s Fund to Open National Service Center in Dallas
Jun 22 2006 // Fireman’s Fund Insurance Company announced plans to open a new national service center in Dallas, Texas, to provide a more efficient and standardized approach to its overall customer service capabilities. The new...
“Well Heeled” consumers rank USAA, Chubb, American Family
Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...
“Well Heeled” consumers rank USAA, Chubb, American Family
Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...
Technology can help agents boost sales and more
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...
Technology can help agents boost sales and more
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...
