Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
How Commercial Insurance Customers Rate Large Carriers, Brokers
Dec 7 2017 // Overall customer satisfaction with large commercial insurers has increased in 2017, driven primarily by insurers’ focus on more tailored and diversified products for their customers. That’s according to the...
Insurance Customers Slow to Adopt Mobile Claims Apps: J.D. Power
Oct 25 2017 // Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according...
The Smaller the Small Business, the Bigger the Insurance Discontent: J.D. Power
Aug 21 2017 // Not all small businesses are the same when it comes to customer satisfaction with commercial insurance. There are widening satisfaction gaps among small businesses of different sizes, according to the J.D. Power 2017 U.S....
The Smaller the Small Business, the Bigger the Insurance Discontent: J.D. Power
Aug 7 2017 // Not all small businesses are the same when it comes to customer satisfaction with their commercial insurance. There are actually widening satisfaction gaps among small businesses of different sizes, according to the J.D....
How Advertising Spend, Underwriting Results Relate to Auto Insurers’ New Business Yield: J.D. Power
Jun 19 2017 // Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power 2017 U.S. Insurance Shopping Study. We define new business yield rates as the proportion of...
Canada’s Home Insurers Undergo Claims Stress Test: J.D. Power
Jun 6 2017 // A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers to the test in 2017. According to the J.D. Power 2017 Canadian Home Insurance Study, a spike in...
As Auto Insurance Sales Stagnate, Carriers Turn to Agents: J.D. Power
May 15 2017 // Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents...
As Auto Insurance Sales Stagnate, Carriers Turn to Agents: J.D. Power
May 2 2017 // Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents...
Insurtech Startups Take Note: Traditional Insurers Score Highest Ever Satisfaction Grades
Apr 3 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their highest ever satisfaction...
Take This Lemonade and Startups: Insurers Garner Record High Satisfaction Grades
Mar 14 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction...
Top 10 Highest-Performing Large Commercial Insurers: J.D. Power
Mar 13 2017 // XL Catlin was 2016’s highest-performing large commercial insurer in terms of customer satisfaction, according to the latest J.D. Power study. CNA, Chubb, Berkshire Hathaway Homestate Companies and a pre-merger ACE...
The Hidden Cost of Bundling Insurance Policies
Feb 22 2017 // Marketers love to bundle products and for good reason. Bundling encourages consumers to buy more. However, new research suggests that it’s not quite that simple. While bundling gets buyers to buy more, it can also...
What Drives Satisfaction in Large Commercial Insurance Market?: J.D. Power
Dec 19 2016 // The profitability of an insurance company and the quality of advice given by an insured’s insurance broker make the most difference in customer satisfaction for commercial insurance, a new study revealed. According...
Insurers’ Financial Strength, Brokers’ Expertise Drive Satisfaction in Large Commercial Market: J.D. Power
Dec 5 2016 // The profitability of an insurance company and the quality of advice given by an insurance broker makes the most difference when it comes to customer satisfaction for commercial insurance, a new industry study...
Auto Insurance Customer Satisfaction Highest When Agents File Claims
Oct 31 2016 // Eight of 10 customers who purchased their auto insurance policy through a local agent still call their agent first to report or seek advice regarding a claim and customers whose agents file their claim are happier with...
Home Insurers, Agents Face Satisfaction Gap with Affluent Gen Y Customers
Sep 22 2016 // Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price. However, there is one up-and-coming affluent consumer group — the Gen Y...
Insurer Focus on Customers, Unique Policies Boosts Satisfaction Among Small Business Owners
Aug 9 2016 // No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers,...
Why Customer Satisfaction Is Falling for Large Auto Insurers, Rising for Small: J.D. Power
Jun 21 2016 // After climbing in each of the past two years, customer satisfaction is falling among the nation’s largest auto insurers, while satisfaction is actually up a tad for small insurers. This rising dissatisfaction with...
Auto Insurance Customers Disappointed in Their Insurers’ Websites: J.D. Power
May 20 2016 // While overall customers are more satisfied with their experience shopping online for auto insurance, they are less thrilled with the websites of individual insurance companies, with only slightly more half saying they...
Young Consumers More Trusting of Autonomous Vehicles: J.D. Power
Apr 29 2016 // Trust in automation technology including driverless cars is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according to the J.D....
