J.D. Power News
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GEICO Tops Progressive With Higher J.D. Power Scores
Jun 26 2024 // Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to improve technology and connect rate to risk, Berkshire’s personal auto...
Hard-to-Come-By Trust Is Top Driver of Auto Insurance Customer Satisfaction: J.D. Power
Jun 12 2024 // Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance Study. The consumer intelligence company reported that when customers have a high level...
Auto Insurers’ Digital Channels ‘Remarkably Resilient’, Finds J.D. Power Study
May 21 2024 // Auto insurance websites and apps are doing a good job of delivering foundational functional capabilities, bringing in more customers than agents and call centers. But far fewer are providing the type of value-added...
Auto Claimants More Satisfied Even Though Repairs Taking Longer: J.D. Power
Nov 20 2023 // Auto repairs are taking more than twice as long as they did in 2021, but policyholders who filed claims appear to be taking that in stride. J.D. Power reported that the industry average claims satisfaction rating increased...
J.D. Power: Auto Insurance Shopping Reaches All-Time High
Oct 2 2023 // The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record high. J.D. Power...
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