Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
J.D. Power Survey Finds Auto Insurance Customer Satisfaction Has Eroded
May 25 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of...
Customer Satisfaction Scores Drop for Property Claims: J.D. Power
Mar 4 2022 // J.D. Power says frustration with slower claim cycle times and a rough transition to digital channels contributed to the lowest customer satisfaction score for property claims in five years. Overall customer satisfaction...
People Moves: Chubb Changes Commercial P/C Leadership; BHSI Promotes Meyer in Life Sciences; AIG Adds Hunter to ESG; J.D. Power Hires Ellingsworth
Dec 20 2021 // Chubb Bolsters Leadership in its North America Commercial P/C Businesses Chubb has changed the leadership in its North America commercial property and casualty businesses with two new appointments, strengthening its...
Other Services Beat P/C Insurers in Providing Digital Customer Experience: J.D. Power
Dec 10 2021 // The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience. Throughout 2021, just 40 percent of claimants interacted with an...
J.D. Power Agents’ Survey Reveals Top-Ranked P/C Carriers (Story in Charts)
Oct 8 2021 // Neglected no more. Independent agents are feeling the love from property/casualty insurance carriers—and the scores they are giving carriers are moving higher, J.D. Power reports. According to results of the J.D. Power...
What Pandemic Auto Premium Givebacks? Many Customers Unaware, Says J.D. Power
Jun 18 2021 // During the COVID-19 pandemic, auto insurers have returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn’t make consumers any happier, if they...
Customers Ignored Brands in Shopping for Auto Insurance During Pandemic: J.D. Power
May 3 2021 // Many auto insurance customers have shopped around for new policies during the coronavirus pandemic, but few cared about specific brands, according to the J.D. Power 2021 U.S. Insurance Shopping Study. More than half (54%)...
Auto Insurance Shopping Stabilizes, State-Level Competition Intensifies: J.D. Power
Mar 9 2021 // As the country hits the one-year mark of the arrival of COVID-19, auto insurance industry trends are beginning to show a return to the pre-pandemic baseline, which will further intensify the ongoing customer acquisition...
Independent Agents Seek Digital, Product Support From Carriers to Battle Direct Writers
Nov 16 2020 // Independent insurance agents and their carrier partners face strong headwinds in their efforts to maintain their dominance among distribution channels due to increased competition and evolving consumer expectations,...
Auto Insurance Claims Satisfaction Continued to Rise During Pandemic
Oct 22 2020 // Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service. According to the J.D. Power 2020...
Do Auto Insureds Prefer Insurer Websites Over Agents? J.D. Power Thinks So.
Jun 11 2020 // Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it’s real, according to the consultants at J.D. Power. The firm says its 2020 U.S. Auto Insurance Study proves that...
Homeowners’ Satisfaction
Mar 9 2020 // U.S. homeowner insurers are doing a better job than ever making their customers happy when responding to claims, according to J.D. Power. Results of the firm’s Property Claims Satisfaction Study show that overall...
Give Technology Some Credit for Happier Auto Insurance Customers
Oct 28 2019 // Customer satisfaction with the auto claims process has apparently reached record levels, thanks in no small part to carrier investments in the technology that serves the process. The 2019 J.D. Power U.S. Auto Claims...
Insurtechs Poised to Challenge Traditional Home Insurers: J.D. Power
Sep 18 2019 // Traditional home insurers appear to be in need of an image change, and that, in turn, could create a big opportunity for insurtech startups, according to the latest J.D. Power U.S. Home Insurance study. Approximately 74...
Direct Auto Purchasers Show Better Carrier ‘Satisfaction’: J.D. Power
Jul 1 2019 // U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings. In a new report, J.D. Power says overall customer satisfaction...
Auto Insurance Buyers’ Satisfaction Rises When They Are in Driver’s Seat
Jun 20 2019 // U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings. In a new report, J.D. Power says overall customer satisfaction...
In Race for New Personal Lines Insurance Business, Exclusive Agents at Disadvantage
Apr 26 2019 // Personal lines insurers have only one option when it comes to growing their business: they must steal market share from competitors. That’s because each year brings very few new customers. Only about two to three...
Direct-to-Consumer Auto Insurers Grabbing Market Share
Apr 25 2019 // Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a report from J.D. Power. The firm reports that auto insurance revenue hit $245 billion in 2018, reflecting industrywide growth of...
3 Claims Areas Where Property Insurers Disappoint Customers
Mar 18 2019 // Property insurers are falling short in some areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study. J.D. Power...
Insurers with Best Service Win More Business from Independent Agents
Feb 18 2019 // It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message may not be getting...
