Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
Study: Buyer Satisfaction Better When Local Agent Plays a Role
Jul 15 2008 // A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase policies from call center...
Survey: Satisfied Buyers of Homeowners Coverage Subscribe to More Than One Policy
Oct 18 2007 // Homeowners insurance policyholders who subscribe to at least one additional policy with their insurer tend to be more satisfied than those who only have a homeowners insurance policy, according to the J.D. Power and...
American Family Agents Recognized For Excellent Customer Service
Aug 22 2007 // More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Homeowners want insurance carriers to offer identity theft coverage
Nov 6 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates. The “2006 Homeowners Insurance...
Homeowners want insurance carriers to offer identity theft coverage
Nov 5 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates. The “2006 Homeowners Insurance...
J.D. Power: Homeowners Want Carriers to Offer Identity Theft
Oct 30 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates. The 2006 Homeowners Insurance Study reported...
Customer Satisfaction Impacts Bottom Line, J.D. Powers Reports
Aug 29 2006 // Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according to the J.D. Power and Associates 2006 National Auto Insurance...
Wis. American Family Honored for Agents’ Customer Service Excellence
Jul 26 2006 // More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
ACG Ranks Second in Nation for Collision Repair Customer Satisfaction
Feb 10 2006 // The Auto Club Group (ACG) — holding company for the Auto Club Insurance Association (ACIA) and six AAA affiliates in the Midwest (including AAA Michigan) — is ranked second in the nation for collision repair...
J.D. Power: Hurricanes Play Major Role in Homeowners Customer Satisfaction
Nov 1 2005 // Major hurricanes, such as the ones that have ravaged the Gulf Coast states in the past two years, have had a significant negative impact on homeowners insurance customer satisfaction in those states, according to the J.D....
J.D. Power Study: Satisfaction High for Auto Insurance Consumers Using the Internet
Aug 19 2004 // A small but growing group of customers are turning to the Internet rather than phone calls or office visits to communicate with their auto insurance provider, according to J.D. Power and Associates’ 2004 National...
J.D. Power: Independent Agents Expect Volume Increase With Carriers
Dec 15 2003 // Independent insurance agents expect to see an increase in the number of policies written with the majority of insurance carriers in the next year, according to the inaugural J.D. Power and Associates 2003 Independent...
J.D. Power: Homeowners Customers Satisfied Despite Rising Premiums
Oct 27 2003 // — Most Customers Rely on Agent’s Expertise — Customer satisfaction with homeowners insurance remains stable despite a sharp hike in premiums, according to the J.D. Power and Associates 2003 Homeowners Insurance...
J.D. Power and Associates Says Auto Premiums Continue Significant Growth, Customer Satisfaction Stable
Aug 28 2003 // Automotive insurance premiums show no sign of leveling off as rates increased an average of 13 percent since 2002, according to the J.D. Power and Associates 2003 National Auto Insurance Study(SM). Despite increasing...
J.D. Power Ranks Erie Highest in Homeowners Satisfaction
Nov 5 2001 // A recent study by J.D. Power and Associates has ranked the Erie Insurance Group highest in customer satisfaction for homeowners insurance. Erie’s announcement noted that the study found the company performed...
JD Power’s Auto Insurance Study Goes National, Rates Customer Satisfaction
Oct 16 2000 // After testing the waters last year with its first annual California Auto Insurance Satisfaction Study, J.D. Power & Associates decided to take to the road and make this year’s survey national in...
