This post is part of a series sponsored by AgentSync.
Managing adjusters across multiple lines of business and in many states is notoriously painful.
The complications of state nuances, the tightening timelines for customer communications in the wake of natural disasters, and the highly manual aspects of the claims process have the potential to encourage a less-than-advantageous relationship between adjusters and carriers.
But adjusters are the people your customers are talking to on their worst days. Positive interactions can cement a customer for life; negative interactions skyrocket the odds of customer churn.
How can carriers reconcile the misery of adjuster license management with the vital role these insurance professionals play in your business?
How to turn adjuster management into a business differentiator
In our guide, we explore the five best practices carriers and adjuster firms can adopt with the help of modern insurance infrastructure to reverse the current risks of adjuster licensing and instead turn their adjuster force into a powerful business differentiator.
Breaking through the barriers and silos thrown up by manual processes isn’t easy – these processes have been in place for years, and changing core business practices often comes at a cost. But, by continuing to do things the way they’ve “always been done,” you take on unnecessary risks throughout the entire adjuster management cycle.
What you risk in sticking with manual adjuster license management
The adjuster workforce is facing many of the demographic changes we’re seeing with producers and other critical insurance workers. There are many adjusters who are looking to retire in the next several years, and there aren’t enough workers coming up to replace them. Further, adjusters tend to experience a lot of churn as a profession. Attracting and retaining the next generation of adjusters isn’t going to be easy.
Further, many adjusters are getting their feet wet, so to speak, in some of the highest-pressure situations possible. Large-loss events drive the adjuster onboarding cycle for many insurance carriers, as carriers work to deploy as many adjusters to affected areas as possible. Unfortunately, handling this process on spreadsheets and legacy databases can mean accidentally sending the wrong people to the wrong places, assigning multiple adjusters to the same claim, or assigning multiple claims from a policyholder to different adjusters. This chaos has been accepted as the norm for carriers and adjusters alike, but it’s undeniably stressful for adjusters and staff, and yields frustration for your policyholders.
This trial-by-fire chaos of overwhelming and overlapping claims creates an opaque situation that makes it hard to accurately evaluate which members of your adjuster force are delivering on your promises and enhancing your reputation, and which pose a liability.
Raising the bar on your adjuster licensing and management
What if there was a different way to approach adjuster licensing and management?
We’ve outlined the best practices for shifting your approach to adjuster management to make the tip-to-tail of licensing, claims management, and termination a low-risk, high-return process that delivers on your bottom line.
In our guide, you’ll learn:
- Current challenges that divide carriers and adjusters
- The five best practices to transform your adjuster licensing into a true partnership
- A vision of the potential future state of your adjuster force
Don’t wait for chaotic conditions, manual compliance, and high-pressure deadlines to wreak havoc on your working conditions and reputation. Learn how to make sure you have the right people in the right places, both within your management hierarchy and in the regions most compatible with their licenses.
Take your adjuster management to the next level and transform your claims process: Download our guide today and learn how your adjuster management process could become a business differentiator instead of a liability.
Topics Liability
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