Latest J.D. Power Headlines
All the headlines from our J.D. Power Topic Page, ordered by recency.
GEICO Tops Progressive With Higher J.D. Power Scores
Jun 26 2024 // Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to improve technology and connect rate to risk, Berkshire’s personal auto...
Hard-to-Come-By Trust Is Top Driver of Auto Insurance Customer Satisfaction: J.D. Power
Jun 12 2024 // Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance Study. The consumer intelligence company reported that when customers have a high level...
Auto Insurers’ Digital Channels ‘Remarkably Resilient’, Finds J.D. Power Study
May 21 2024 // Auto insurance websites and apps are doing a good job of delivering foundational functional capabilities, bringing in more customers than agents and call centers. But far fewer are providing the type of value-added...
Auto Claimants More Satisfied Even Though Repairs Taking Longer: J.D. Power
Nov 20 2023 // Auto repairs are taking more than twice as long as they did in 2021, but policyholders who filed claims appear to be taking that in stride. J.D. Power reported that the industry average claims satisfaction rating increased...
J.D. Power: Auto Insurance Shopping Reaches All-Time High
Oct 2 2023 // The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record high. J.D. Power...
J.D. Power: Auto Insurance Shopping Reaches All-Time High
Sep 15 2023 // The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record high. J.D. Power...
Small Businesses Give Record-High Ratings to Commercial Insurers: JD Power
Aug 23 2023 // Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers. According to the 11th annual JD Power 2023 U.S. Small Commercial Insurance...
Rising Premiums Tighten Auto Insurance Market as Customers Shop Deals: J.D. Power Study
May 22 2023 // Saving money is the primary focus of consumers searching for auto insurance, according to the J.D. Power 2023 U.S. Insurance Shopping Study. Now in its 17th year, the report highlights the increasing focus on cost as...
J.D. Power: Rising Premiums Tighten Auto Insurance Market as Customers Shop Deals
Apr 28 2023 // State Farm Tops List of Large Insurers Providing Satisfying Shopping Experience, While The Hartford Ranked Highest Among Midsize Insurers Saving money is the primary focus of consumers searching for auto insurance,...
Insurers’ Digital Claims Tools Failing Customers: J.D. Power
Mar 20 2023 // Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims process are not pleasing homeowners insurance customers,...
Insurers’ Digital Claims Tools Failing Customers: J.D. Power
Feb 23 2023 // Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims process are not pleasing homeowners insurance customers,...
Customer Satisfaction With Digital Claims Declines Again: J.D. Power
Dec 21 2022 // Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home policyholders. Mark Garrett, director of P/C insurance...
Auto Policyholders’ Claims Satisfaction Wanes: J.D. Power
Oct 27 2022 // Well documented are the pains insurers are facing while trying to keep up with rising claims frequency and severity in auto lines. J.D. Power’s newest study on claims satisfaction reveals the frustration has trickled...
Auto-Owners, Erie, Cincinnati, Hartford, Hanover Tops in Agents’ Satisfaction: J.D. Power
Oct 17 2022 // Despite near constant disruption from the twin forces of digital transformation and economic uncertainty, independent insurance agents have never been more satisfied with their carrier partners. According to the J.D. Power...
Auto-Owners, Erie, Cincinnati, Hartford, Hanover Tops in Agents’ Satisfaction: J.D. Power
Oct 4 2022 // Despite near constant disruption from the twin forces of digital transformation and economic uncertainty, independent insurance agents have never been more satisfied with their carrier partners. According to the J.D. Power...
Rising Auto Rates Affecting ‘Bundle’ Strategy: J.D. Power
Sep 21 2022 // Bundling home and auto insurance may have hit a roadblock as consumers have started to break up policies largely due to increases in auto insurance premiums, according to J.D. Power. Overall satisfaction and retention...
Small Business Satisfaction With Commercial Insurers Resurges: J.D. Power
Aug 24 2022 // A toxic combination of business disruption and economic uncertainty strained the relationship between small businesses and their commercial line insurers during the pandemic, causing customer satisfaction to decline...
Analysis: State Farm Wins Again With Better J.D. Power Scores Than GEICO
Jul 18 2022 // When Warren Buffett told Berkshire Hathaway investors that State Farm continues to dominate the large auto insurance carrier landscape during this year’s annual meeting, he was referring to scale rather than customer...
U.S. Vehicle Quality Hits 36-Year Low as Supply, Labor Woes Continue: J.D. Power
Jun 29 2022 // The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant J.D. Power, as labor shortages and supply snags continued to impact automakers. Major automakers have been...
J.D. Power: Auto Insurance Customer Satisfaction Has Eroded
Jun 6 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of...
