Auto, Homeowner Complaints Dropping in Texas

Texas drivers are filing fewer and fewer complaints against insurance companies these days, an insurance trade group reported.

Last year represents the lowest number of justified or confirmed auto insurance complaints filed with the Texas Department of Insurance (TDI) since the agency began tabulating the numbers back in 1994, according to the Insurance Council of Texas.

With 14.7 million auto insurance policies in effect in Texas, TDI reported 988 confirmed complaints into its Consumer Protection division last year. The numbers represent approximately one complaint for every 15,000 auto insurance policies.

Homeowner complaints also continue to drop. TDI reported Texas homeowners filed 460 confirmed complaints against homeowner insurers last year, representing the lowest number of homeowner complaints since 2009. With nearly 6 million homeowner and rental insurance policies in effect, the 2012 complaints represent approximately one complaint for every 13,000 homeowner/rental policies.

“These lower numbers are backing up what we discovered in a recent state-wide survey,” said Mark Hanna, a spokesman for the Insurance Council of Texas. “An overwhelming majority of Texans who have filed either auto or homeowner claims believe their insurance companies were responsive and they were treated fairly.”

ICT Opinion Survey

Topics Texas Auto Homeowners