Insurance Brokers and Agents of the West’s (IBA West) education division, Insurance Skills Center (ISC), has entered into an agreement with Cheryl L. Koch, president and CEO of Agency Management Resource Group, for management of ISC education and training programs.
In her role as managing director, Koch will be responsible for expanding the current scope of education and training offerings, developing and delivering courses and programs, and working closely with ISC clients to create and implement the classes and training programs that will help them achieve extraordinary results.
The strategic partnership with AMRG will provide ISC the expertise to expand its educational offerings with an emphasis on agency management training and agency management consulting services, including strategic planning, agency valuation and due diligence prior to merger or acquisition, sales training and management, agency operations consulting and procedures manuals, accounting support, E&O loss control, technology use, and executive and sales coaching.
“The education delivery landscape continues to change at a fast pace. ISC is working to maintain its insurance education delivery leadership position by making sure the products and services offered are what clients need to operate successful agencies and the education and training delivery formats are what clients find most useful, valuable, and cost effective,” said Paul Furlong, president of IBA West Service Corp. and ISC.
Koch has been involved with IBA West education for more than 20 years as a designer of curriculum and an instructor. With Dr. Emmett J. Vaughan, she co-created the Agribusiness and Farm Insurance Specialist (AFIS) designation and oversaw its early implementation. She designed and developed the E&O loss control program that is used by Big “I” state associations nationwide and is a frequent speaker on E&O issues. She is a nationally recognized expert on a number of insurance agency management issues and is a former agency owner. AMRG also established and conducts the Ultimate Producer School and Ultimate Account Manager School, designed to help those new to the industry get up and running and productive in a short period of time.
Topics Agencies Talent Training Development Human Resources Professional Liability
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