Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
People
Jun 18 2018 // EPIC Insurance Brokers and Consultants has added risk management and insurance professionals Rose Nordbrock, Jeff Breskin, Pabla Barros and Jose Fuentes to the firm’s operations in Southern California. Nordbrock...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 18 2018 // Recently insurtech start-up Lemonade launched a product initiative called Policy 2.0. According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and is...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jun 5 2018 // Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy...
Pinnacol Assurance in Colorado Retooling Leadership
May 30 2018 // Pinnacol Assurance in Colorado is revamping its leadership structure. Mark Isakson, who had been senior vice president of operations, now becomes the company’s chief customer officer. He will serve as the senior...
How to Succeed in Today’s Small Business Insurance Market
May 30 2018 // The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to...
Debunking the 3 Cyber Risk Myths for Small and Medium-Sized Businesses
May 21 2018 // Cyber losses at large companies make the headlines. Hacks at Target, Equifax, JP Morgan Chase, Sony, and Anthem are well-known. While certainly painful experiences for them and their customers, these events are not likely...
Risk Management Not Keeping Pace with Technology Trends: Marsh-RIMS Report
May 21 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published in...
Hartford Insurtech Hub Gives 10 Startups Shots at Partnerships with Insurers
May 7 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management at the...
Beazley’s Digital Weather Policy: Plain English and Personalized
Apr 30 2018 // Specialist insurer Beazley has launched a digital insurance policy in the U.S. that can be customized and describes in plain English precisely what coverage the customer has bought. Beazley Weather Guard protects U.S....
Hartford Insurtech Hub Gives 10 Startups Shots at Partnerships with Insurers
Apr 23 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented their ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management...
Technology Is Outpacing Risk Management: Marsh-RIMS Report
Apr 17 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published today...
Three Ways Agencies Can Grow Their Book of Business
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start? First and foremost,...
People
Apr 16 2018 // The members of the Surplus Line Association of California have elected Robert Gilbert of Markel West Insurance Services as the new chair of the SLA Board of Directors. Gilbert’s election was finalized after the SLA...
Three Ways Agencies Can Grow Their Book of Business
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start? First and foremost,...
2018 Young Agents Survey: Straight Talk From Young Agents
Apr 16 2018 // Young agents want change. They want more diversity in the agency sales ranks. They want better paths to grow in their careers. They want other agents to adhere to professional standards and ethics. They want faster and...
Buyers Aren’t Happy With Their Cyber Insurance: J.D. Power
Mar 19 2018 // On any given day, it is hard not to read an article or report on some type of cyber topic. Cyber insurance is one of the key concerns within the insurance industry today and possibly one of the most misunderstood. In late...
Large Commercial Insurance Brokers Investing in AI, Analytics: Novarica
Mar 14 2018 // Large commercial brokers transacting business with multiple carriers and distributors are seeking to differentiate themselves in a competitive marketplace through improved technology such as artificial intelligenceI,...
Managing Time Expectation for Claims Key to Keeping Homeowners Happy
Mar 6 2018 // Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America....
5 Strategies for Success in Small Business Market
Mar 5 2018 // The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to...
People
Feb 19 2018 // Optisure Risk Partners, based in Manchester, N.H., has hired Reid Sterrett as life practice manager, reporting to Optisure CEO Peter R. Milnes. Sterrett will be based in Hartford, Conn., and has experience in life,...
